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Saskatchewan Crop Insurance Corporation

Customer Service Representative

Job Details

Hiring OrganizationSaskatchewan Crop Insurance Corporation
Post NameCustomer Service Representative
Qualification Grade 12 Diploma
Industry Private
Employment TypeFull Time
Work Hours 8 Hours
Salary CAD 24 To CAD 30 Per Hour
 Location  Moosomin, Saskatchewan, Canada S0G 0G7

Job Description

What you’ll do:

  • Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional, and courteous manner.
  • Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact center (VCC), toll-free lines, walk-ins, fax, and/or emails.
  • Maintain, administer and process customers’ contracts ensuring efficiency and accuracy.
  • Data capture customers’ financial and program-specific information in various databases.
  • Contact customers and/or their authorized representatives to obtain and exchange information, and discuss and confirm program/contract requirements.
  • Interpret and validate financial information used during the data assessment process.
  • Electronic preparation of participant financial information for Level 1 and 2 verification files for program benefits.
  • Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
  • Resolve problems associated with customers’ Crop Insurance claims and/or AgriStability applications.
  • Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification, and requisition, as required.
  • Participate as a member of the sales team for the annual sales of the Crop Insurance program.
  • Mentor and assist less experienced staff in the CSO.
  • Multitask working with multiple customer files, phone calls, walk-in traffic, and interruptions while maintaining customer confidentiality.
  • Maintain a clear understanding of computer work; data entry, computer program knowledge, and use.


  • To be successful in this position you will need a grade 12 diploma, supplemented with a relevant business course and extensive related clerical experience.
  • Basic farm/agriculture knowledge.
  • Good mathematical skills with the ability to complete simple calculations.
  • Knowledge and experience with computer applications such as Microsoft Word, Excel, and Outlook.
  • Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.
  • A criminal record check is required.
  • Grade 12 Diploma


  • Service Excellence: Delivers and provides additional information or service beyond customer expectations.
  • Uses customer feedback to make changes in work and personally commits to resolving customer issues.
  • Takes a variety of actions to fully understand and meet a customer’s needs.
  • Personal Leadership and Development: Demonstrates integrity, openness, and inclusiveness by treating self and team members with respect and empathy.
  • Demonstrates self-awareness by knowing oneself and the impact of one’s behaviors on others.
  • Balances organizational, team, and individual commitments.
  • Strategic Thinking: Provides input to help formulate corporate priorities. Asks questions to gain a clear understanding.
  • Prioritizes work in alignment with organizational objectives.
  • Decision Making: Will move the decision-making to the appropriate level when the decision is outside of the position scope.
  • Can clearly explain the theory behind the decisions they made.
  • Uses information to make timely and appropriate decisions for the position.
  • Innovation: Adapts methodology and ideas quickly for immediate or anticipated changes in the environment.
  • Looks at problems or issues from a variety of angles. Remains positive during times of uncertainty.
  • Analytical Thinking: Ask pointed questions and do research to learn more about the issue.
  • Asks questions to gain a clear understanding.
  • Involves or moves the issue on to the right person.
  • Team Collaboration: Respect the contributions of all team members, demonstrating cooperation and support for team decisions.
  • Shares knowledge and experience with others.
  • Brings forward ideas, solutions, and concerns to help the team problem-solve and build solutions.
  • Building Organizational Community: Is friendly, positive, and professional with people they meet.
  • Works independently, and interdependently and participates as a contributing member across work teams.
  • Builds rapport and ensures others are informed.
  • Communication: Seeks input and sees things from others’ perspectives. Seeks to understand through facts and information.
  • Listens actively and objectively without interrupting.
  • Accountability: Models the values of the organization. Assumes responsibility for personal actions, behaviors, and results.
  • Actions are consistent with words (“walks the talk”).
  • Performance Management: Achieves quality of work on a consistent basis.
  • Assumes ownership of assigned duties with intention of generating positive results.
  • Continuously strives to meet or exceed organization and unit goals and objectives.
  • Planning and Risk Management: Divides objectives into manageable tasks and sets deadlines to keep projects moving forward. Organizes and prioritizes work to implement plans.
  • Continually adapts priorities and responsibilities in response to changing needs.
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