Flipkart Job Vacancy Mumbai

Full Time
India
Posted 11 months ago
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Senior Executive

Job Details

Hiring Organization	Flipkart
Post Name	Senior Executive
Qualification	Graduation
Industry	Private
Employment Type	Full Time
Work Hours	8 Hours
Salary	55000/- Per Month
Location	Mumbai, Maharashtra, India 230532

Job Description:

About the Team

The City Logistics team is primarily responsible for the First Mile, Last Mile & Reverse Pickups for Ekart Supply Chain [Non-Large]. Within the CL team, there is an Externalization team who is focused to serve external clients and provide them with end-to-end solutions for the supply chain. Our Vision is to provide the best-in-class customer/seller/employee experience & drive growth through differentiated services, wide reach & infinite supply at the right cost.

About the Role

The purpose of this job role is to lead the end-to-end supply chain (First Mile, Last Mile, and Customer Experience team) for Externalization shipments – centrally, to ensure the best-in-class customer experience. This role requires to have frequent interaction with clients, maintaining supply chain matrices ensure monthly reconciliation. The role requires a dynamic individual with a proven leadership pedigree and expertise in stakeholder management.

KRAs :

Take end-to-end responsibility for ensuring Pick Up adherence
To connect with Ground PH/FE in real-time in case of any Tech issues or blockers.
To Monitor PH-MH connections as per profiling and raise an alarm in case of any deviation.
To make sure that all shipments are getting processed and connected as per LRT.
To monitor >24 hrs pendency and close all concerns/tickets at the earliest.
To monitor conversion rate on D0 and NDR status as per aligned SOPs
To connect with DHs in case of pendency/drop in D0 conversion rate.
To monitor the >48 hrs return pendency at the asset level and connect with RSC/MH/PHs to clear it in real time.
To get the shipment lifecycle closed before 30 days.
To monitor fake attempts and sellers’ reject/dispute on forward as well as a reverse leg.
Coordinate with various stakeholders & support functions and identify/implement actions towards reduction of return life cycle and in-transit damages.
eKart POC for Clients’ SPOC.