|Post Name||Senior Executive|
|Employment Type||Full Time|
|Work Hours||8 Hours|
|Salary||55000/- Per Month|
|Location||Mumbai, Maharashtra, India 230532|
About the Team
The City Logistics team is primarily responsible for the First Mile, Last Mile & Reverse Pickups for Ekart Supply Chain [Non-Large]. Within the CL team, there is an Externalization team who is focused to serve external clients and provide them with end-to-end solutions for the supply chain. Our Vision is to provide the best-in-class customer/seller/employee experience & drive growth through differentiated services, wide reach & infinite supply at the right cost.
About the Role
The purpose of this job role is to lead the end-to-end supply chain (First Mile, Last Mile, and Customer Experience team) for Externalization shipments – centrally, to ensure the best-in-class customer experience. This role requires to have frequent interaction with clients, maintaining supply chain matrices ensure monthly reconciliation. The role requires a dynamic individual with a proven leadership pedigree and expertise in stakeholder management.
- Take end-to-end responsibility for ensuring Pick Up adherence
- To connect with Ground PH/FE in real-time in case of any Tech issues or blockers.
- To Monitor PH-MH connections as per profiling and raise an alarm in case of any deviation.
- To make sure that all shipments are getting processed and connected as per LRT.
- To monitor >24 hrs pendency and close all concerns/tickets at the earliest.
- To monitor conversion rate on D0 and NDR status as per aligned SOPs
- To connect with DHs in case of pendency/drop in D0 conversion rate.
- To monitor the >48 hrs return pendency at the asset level and connect with RSC/MH/PHs to clear it in real time.
- To get the shipment lifecycle closed before 30 days.
- To monitor fake attempts and sellers’ reject/dispute on forward as well as a reverse leg.
- Coordinate with various stakeholders & support functions and identify/implement actions towards reduction of return life cycle and in-transit damages.
- eKart POC for Clients’ SPOC.
- Must have adequate Excel, program management & Data management
- Mumbai, Maharashtra
- Must have adequate Excel program management & Data management
- 1 to 3 Years