Flipkart Job Vacancy Mumbai

  • Full Time
  • India
  • Applications have closed


Senior Executive

Job Details

Hiring OrganizationFlipkart
Post NameSenior Executive
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary 55000/- Per Month
Location Mumbai, Maharashtra, India 230532

About the Team

The City Logistics team is primarily responsible for the First Mile, Last Mile & Reverse Pickups for Ekart Supply Chain [Non-Large]. Within the CL team, there is an Externalization team who is focused to serve external clients and provide them with end-to-end solutions for the supply chain. Our Vision is to provide the best-in-class customer/seller/employee experience & drive growth through differentiated services, wide reach & infinite supply at the right cost.

About the Role

The purpose of this job role is to lead the end-to-end supply chain (First Mile, Last Mile, and Customer Experience team) for Externalization shipments – centrally, to ensure the best-in-class customer experience. This role requires to have frequent interaction with clients, maintaining supply chain matrices ensure monthly reconciliation. The role requires a dynamic individual with a proven leadership pedigree and expertise in stakeholder management.

KRAs :

  • Take end-to-end responsibility for ensuring Pick Up adherence
  • To connect with Ground PH/FE in real-time in case of any Tech issues or blockers.
  • To Monitor PH-MH connections as per profiling and raise an alarm in case of any deviation.
  • To make sure that all shipments are getting processed and connected as per LRT.
  • To monitor >24 hrs pendency and close all concerns/tickets at the earliest.
  • To monitor conversion rate on D0 and NDR status as per aligned SOPs
  • To connect with DHs in case of pendency/drop in D0 conversion rate.
  • To monitor the >48 hrs return pendency at the asset level and connect with RSC/MH/PHs to clear it in real time.
  • To get the shipment lifecycle closed before 30 days.
  • To monitor fake attempts and sellers’ reject/dispute on forward as well as a reverse leg.
  • Coordinate with various stakeholders & support functions and identify/implement actions towards reduction of return life cycle and in-transit damages.
  • eKart POC for Clients’ SPOC.

  • 1

  • Must have adequate Excel, program management & Data management
  • Mumbai, Maharashtra

  • Graduation

  • Must have adequate Excel program management & Data management

  • 1 to 3 Years
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