IRCTC stands for Indian Railway Catering and Tourism Corporation (IRCTC) it is and an enterprise runs under Ministry of Railways. IRCTC was founded on 27 September 1999. IRCTC were divided into irctc.com and irctc.in In reality IRCTC.in is a part of irctc.com.
IRCTC.com is an organization and provides many services to Indians and IRCTC.in is one of the service. There are plenty of services provided by the IRCTC.com all are listed below:
1. Railways : It is one the biggest service provided by IRCTC.com. IRCTC.in comes under railway’s service and helps people to book the train ticket online on internet.
2. Catering Service – Catering, Fast food inside train, Hotels inside railway station mainly comes in this service.
2.1 – FoodPlaza – Click here to download the list of FoodPlaza. IRCTC has currently 53 Food Plazas, 13 Fast Food units and 1 Quick Service Food Kiosks, 677 Automated Vending Machine , 2950 Stalls, 3291 Trolleys & Khomchas , 698 Book Stalls, 249 Milk Stall & 7918 Static units spread over 1008 no. of Special A, A, B & C Category of Stations over Indian Railways network.
2.2 – Jan Ahaar – Jan Ahaar are the Cafeterias opened to improve the availability of Janta Meals. IRCTC has opened the Jan Ahaar Cafeterias at all Indian Railways stations over the country.
Salient features of Jan Ahaar Cafeterias:-
- The ‘Jan Ahaar Cafeterias’ is on ‘Self-Service’ model with 24×7 hours operations.
‘Jan Ahaar Cafeterias’ sell / service Janta Meal, Economy meals and other popular regional cuisines and most of the items shall be priced below Rs. 20/-. Fast service is provided on the pattern of take away joints. These are all Air Conditioned and located in the paid (ticketed) area.
- Approved PAD items; variety of ice-creams; and approved hot and cold beverages through AVMs is dispensed.
- Free filtered /RO drinking water is available.
- There is minimum seating area, may be with 8/12 chairs and maximum area is earmarked for standing facility.
- Modular counters for display and computerized billing.
- Kitchen area can be seen through with glass partition towards modular counters.
2.3 – Non Railways Catering units
Below is the List of operational NRC Units as on 31.01.2015
List of NRC UNITS
Apart from the above services IRCTC.com has maintained other standards also:
• Manufacturing Packaged Drinking Water for Indian Railway Passengers:
Rail Neer is the main product of IRCTC.com organization Rail Neer is manufacturing at Nangloi (Delhi) and Danapur (Bihar). Previously the capacity of manufacturing of Rail Neer were only 5500 cartoons per day but now as it has become a successful product, manufacturing capacity is increased upto 13500 cartoons per day.
New Rail Neer plants: For Southern Region, Rail Neer Plant of 15,000 cartons per day is being set up at Palur near Chennai. Tender has been awarded and physical work for setting up building is in advance stage. For Western region, architect and plant consultants have been appointed for Rail Neer plant at Ambernath near Mumbai. The rated capacity of the plant is 25,000 cartons per day.
• Managing all India Railway Enquiry Call Centre
IRCTC.com managing the call centers all over the country to provide the good services to passengers. A customer care number 139 is available from anywhere in India. It is the paid number means if passenger makes a call on this number then they will be charged a little bit amount. Passenger can use this number to make an PNR Enquiry, Train timing, PNR Status, Seat availability etc.
• Managing the Departmental Catering units, taken over from Indian Railways.
Four Rajdhani trains and four mail/express trains were operational as on 31.3.09. Patna Rajdhani train was taken over under departmental operation from August 2008. Total 518 stalls and 419 trolleys were under departmental operation during the year.
• Quality Control Team
In order to maintain the quality of the the services specially Foods IRCTC has setup a team internally in many cities. A standard complain number has been given 1800-111-139 its a toll free number for the passengers to registers the complains and suggestions regarding quality of the products/Service of IRCTC.com.
• Food Safety Audit
IRCTC.com organization has launched the Food Audit concept to maintain the Food Quality on basis. It is also a Team of many people who makes an Audit at all the cities to ensure the Food quality. In reality This Audit is only the one who take cares of all the complain registered by the passengers.
A total of 501 trains have been covered in 6 rounds over last two and half years. The table given below highlights the mean scores across the trains covered in different rounds for the four broad aspects:-
Overall improvement of 2.01 % in Rajdhani trains, 1.03% in Shatabdi Trains & 2.24 % in Mail/Express trains have been observed while making comparison of rating for year 2012-13 & 2013-14.
• Complaint Management System
IRCTC.com has introduced the online complain managment system on www.irctc.com passenger can easily visit the irctc.com and can file a complain.
• Bharat Darshan – Village on Wheels
IRCTC is operating Bharat Darshan – Village on Wheels Train for Budget Traveller @ Rs 500/- per day (all inclusive package). The package includes Train journey, accommodation, road transport, site seeing, meals etc. The itineraries range from 7 to 20 days covering major tourist and religious places across India .
• Rail Tour Packages
IRCTC offers all Inclusive packages with confirmed Rail reservation, hotel accommodation, road transportation, meals, sightseeing etc. At present over 70 packages for important tourist destinations across India covering Kerala, Rajasthan, Tamilnadu, Karnataka, Jammu & Kashmir, Uttar Pradesh etc. are being operated.
• Hill Charters
The Steam trains are operated on Darjeeling Himalayan Railway, Kangra Valley Railway, Kalka-Shimla Railway and Nilgiri Mountain Railway. Hill charters showcase the special characteristics of the respective hill sections with heritage stations, seasonal features, breath taking scenery & adventure tourism. IRCTC offers single window value added services.
• Educational Tours
IRCTC offers Educational Tours Package with rich educational content and in a caring environment for the students of educational institutions across the country. The facility is being used by Kendriya Vidyala Sangathan, Sarva Shiksha Abhiyan of Tamil Nadu and West Bengal and Delhi State Government Schools.
• Tourism Portal
IRCTC’s tourism portal www.irctctourism.com , is the fast growing a one stop travel shop and meet all the travel & tourism needs of a tourist. Online booking of tour packages, hotels and Car Rental across the country is becoming increasingly popular through this National Tourism Award winner tourism portal of IRCTC.
• Budget Hotel
IRCTC is planning to develop Budget Hotels through Public Private Partnership. Budget Hotels are to be set up in the vicinity of railway stations for tourists and rail users. These Budget Hotels will provide quality guestrooms with modern facilities, décor and ambience on affordable prices, choice of food and beverage services and Web enabled reservation system.
Financial Performance of IRCTC
During the year 2008-09, the Corporation achieved a total income of Rs. 618.77 Crores as compared to Rs. 527.66 Crores in 2007-08 thereby registering a growth of 17.30 %.
Man Power in IRCTC.com
The employees comprise of IRCTC Direct Employees, Deemed Deputation absorbees, Deemed Deputationists, deputationists and fixed term employees. For bringing professionalism in the work culture, IRCTC has recruited professionals in different field like HR, Tourism, Catering and Finance, through direct recruitment or campus recruitment. IRCTC.com has total of 10,000 employees (as on 31st December, 2012) on its roll.