The Emirates Group
Job Purpose: dnata is one of the world’s largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally. Airside Agent will be responsible in carrying out activities related to the assigned airside areas on shift, ensuring safe on time quality service delivery to customer airlines, in line with dnata’s standards & procedures. In this role, you will: • Applies departmental policies, processes, procedures in day-to-day operations adapting to any changes in the established standards and procedures. • Implements day-to-day operations assigned and ensures compliance with the established standards and procedures • Ensures that all equipment and devices are used and cared for appropriately and escalate/forward for maintenance/repair as required. • Escalates issues to the Supervisor to ensure that the proper corrective measures are followed up on. • Assists in manual handling activities when required. • Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment. • Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions. • Maintains appropriate records and documentation for the shift in the assigned area. • Receives cargo from the Emirates Sky Central Terminal warehouse locations and inbound flights (e.g. Ramp Transfer Cargo) at the sorting/staging area and ensure to validate/scan cargo via PDA at the time of drop off. Line up/stage the units in trains (if multiple units) based on flight numbers & STD. • Prioritizes the dispatches of cargo/mail units based on the departure time to Aircraft Bay aligned to OAL SLA. Ensures to validate/scan cargo via PDA at each pick up & drop off points.
Qualifications & Experience: To Qualify for the role, you must meet the below. • Minimum 12 years of schooling • 2-4 years of experience in ground handling / Airport environment. • UAE Driving Licence in order to gain ADP to operate equipment • Proficient knowledge in systems DACS+ , CAMSYS • Proficient Communication Skills • Proficient understanding of Customer SLA • Proficient understanding of dnata’s airport operations KPIs • Proficient Writing Skills
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
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