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Junior Online Merchandiser-E Commerce

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Support the end-to-End Management of Trading and Merchandising Operations and Strategies to reach Sandro/Maje/Ted Baker Ecom Revenue target and associated KPIs (Forecast, Revenues, Merchandising, Content, Website trading & merchandising related KPIs)

Job Description

• Static page maintenance: About us, Terms & conditions, Store locator, etc.

Content

• Optimize content (descriptions, images, etc)
• Support data specialist with content corrections

Drive on-site performance

• Site auditing
• Look for data-driven improvement opportunities such as Design changes through testing, Site search, customer journey to conversion
• Use VOC to enhance the product and optimize the onsite experience

Overall E-commerce improvements linked to trading

• Post-purchase experience (Last mile), return & refund process, customer feedback

What you will do

Assortment management

• Support with merchandising activities on the site including creating collection pages, VM-ing in line with brand requirements, supporting data specialist
• Support online merchandiser with Briefing & set up of online campaigns for paid marketing, emails, SMS & more
• Support merchandiser with reporting activities on an ad-hoc, daily, weekly and monthly basis

Merchandising:

• Data-driven product merchandising for Homepage, categories, sub-categories, and landing pages
• Collection pages, and promotional categories aligned with the brand calendar
• Promotional activity set up
• Daily site auditing
• Product data sanity (title, descriptions, content, prices), availability

Product Life Cycle

• New product launches, end-of-life products, and product substitution process

Website animation & updates:

• Homepage, Category / Campaigns & Brand landing pages updates
• Calendar promotions, and campaigns management
• USPs highlight

Website maintenance

• Support to Drive Financial Targets
• Support the Merchandising and Trading of the various e-Stores, maximizing cross & up-selling, product positioning, and stock availability
• Support the daily/weekly management of products going live ensuring 100% accuracy of product content and assets.
• Support online merchandiser & E-com Manager to execute the Marketing and Promotional Plan. Emails and Homepage content.
• Support Weekly/monthly competitor/market analysis highlighting opportunities and risks
• Building strong relationships with internal teams. Excellent communicator within the internal team to support correct timely execution
• Support e-commerce projects & Initiatives and ensure on-time quality delivery by working with multiple internal stakeholders

Required Skills to be successful

• Experience in being able to build strong relations across key stakeholders.
• Analytical and numerical skills with experience in reporting, using GA and other tools
• Experience In Google Analytics, other reporting tools
• Strong eye for product and for trading
• Good commercial skills (commercially astute)
• A high level of customer focus and the ability to understand customers’ needs
• Passionate about brands and digital and possess skills to communicate and work with numerous stakeholders

What Equips you for the role

Minimum Experience and Knowledge:

• Graduate/ Diploma Holder
• 1 years+ minimum eCommerce experience preferably in the fashion retail industry and retail experience with experience into e-commerce merchandising., within a multi-channel retailer or pure play
• Strong understanding of e-commerce & retail processes
• Experience in Shopify, Salesforce commerce Cloud, Big commerce, or equivalent.
• E-tail and retail experience are both important

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…