Amazon Jobs Delhi

Job Summary

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

The purview of an Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral form. She/he should be able to come up with process improvements to drive them through completion.

Key job responsibilities

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance, and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data-backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• The ability to pull data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

BASIC QUALIFICATIONS

• Bachelor’s degree with 4-6 years of work experience.
• Creative and analytical problem solver with a passion to provide excellent customer service.
• Should be flexible to adapt to a 24 x 7 operating environment
• Ability to pull data from databases (using Excel, Access, SQL, and/or other data management systems).

PREFERRED QUALIFICATIONS

• B.Tech/MBA/Master Degree
• Bachelor’s degree with 4-6 years of work experience.