Amazon Jobs Kolkata

Amazon

IT Support Associate


DESCRIPTION

Amazon’s Ops Tech IT Services group is looking for best-in-class client-side support personnel to support the expansion of the Amazon RAD under Ops Tech IT You will provide quality technical support to internal customers through one or all available channels (phone, chat, in-person), meeting or exceeding their expectations at every opportunity.

The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.

Provide support for desktops, laptops, printers, peripherals and other computer related devices
Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents and requests
Troubleshoot and resolve system hardware and software problems
Participate in monitoring and maintenance of system key process improvements
Create and update MIS reports
Excellent Data analytic skills
Proficient with Excel.

Key job responsibilities

IT Support Assoc II will be a key member of Global Supply Chain, RAD Team. He will follow all the set process of managing IT inventory, repair as per his hardware skill, vendor management, audit, coordinating with different stateholders like Material Management Team, FC IT Team, Logistics, Procurment Team and Customer.
He will be responsible to build network stack and deploy them in different sites. He will be doing audits of the various assets and should be have a learning capabiliity of various asset management tools Amazon have.

A day in the life

IT Support Assoc II will be a key member of Global Supply Chain, RAD Team. He will follow all the set process that Supply Chain has, of managing IT inventory, repair as per his hardware skill, vendor management, audit, coordinating with different stateholders like Material Management Team, FC IT Team, Logistics, Procurment Team and Customer.
He will be responsible to build network stack and deploy them in different sites. He will be doing audits of the various assets and should be have a learning capabiliity of various asset management tools Amazon have.

About the team

RAD Team is part of Opstech IT team as well as Global Supply Chain Team who manages IT assets for end Customers. Our customers are internal to Amazon from FM, MM, LM & UFF sites.

We are open to hiring candidates to work out of one of the following locations:

Kolkata, WB, IND

BASIC QUALIFICATIONS

– Bachelor’s degree in Computer science or IT related field.
– Microsoft MCSE, MCITP Systems Administrator (Active Directory)
– Strong Networking Skills, Cisco CCNA and CCNP certification
– Advanced Linux systems administration skillsand certification.
– Strong troubleshooting skills of very complex systems
– Ability to explain complex IT concepts in simple terms
– Ability to manage high priority projects
– Proven ability to work successfully with limited supervision
– Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.
– Ability to travel up to 25%

PREFERRED QUALIFICATIONS

– Minimum 3 years of IT support experience.
– Minimum 2 year assets management experience.
– Strong troubleshooting skills of very complex systems
– Ability to explain complex IT concepts in simple terms
– Ability to manage high priority projects
– Inventory management skills.
– Excellent data analytical skills.
– Experience troubleshooting thin clients, PCs, scanners, and portable handheld terminals / Barcode scanners. Experience troubleshooting and maintaining laser printers and zebra printers.
– Proven ability to work successfully with limited supervision
– Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.
– Ability to travel up to 25%


To apply for this job please visit www.amazon.jobs.

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