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Physical SOC IRT Analyst, AWS Security


Would you like to join a team of physical security professionals and conduct security operations in Amazon Web Services (AWS) spaces? The AWS Security Operations Centre (SOC) is looking for a motivated individual to work as an AWS Physical SOC Analyst.

Amazon Web Services is a dynamic and rapidly growing business within We provide a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We provide organisations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more. The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems.

Key job responsibilities

As an AWS Physical SOC Analyst, you will employ physical security strategies and procedures in accordance with service level agreements concerning AWS security processes. You will work within the AWS SOC while responding to physical security events affecting or threatening AWS physical infrastructure, associates, operations, and assets worldwide. Daily responsibilities include physical access control administration, monitoring physical access control systems, data entry, and dispatching when necessary. You will also manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.

The successful candidate should have a proven record of accomplishment of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment while multi-tasking. The candidate will also be able to follow SOC tasks, procedures, and utilise discretion when dealing with sensitive information. The AWS SOC is a 24/7/365 operation and shift work will be required to include nights, weekends and holidays.

We are seeking motivated team members with a willingness to learn and backgrounds in physical security and conducting operations in related areas such as security operations centres, security dispatch centres, military or law enforcement. The Physical SOC Analyst is a core element of the AWS SOC, so if you would like to be part of a bar-raising physical security team, join us!

About the team
Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Harmony

Our team also puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here.


  • Associate’s degree in security discipline or equivalent experience in a related field and security experience
  • Experience configuring and modifying access control systems (ex: Lenel, Feenics, Multi-Max, C-Cure, Honeywell, etc.)
  • Previous experience working within a security operations or security centre
  • Ability to work any shift within the 24/7 operation, including holidays and weekends and sit for prolonged periods


  • Solid experience programming/administrating Access Control Systems and CCTV
  • Demonstrable experience of system administrator experience in performing triage on system problems, resolving the system problems, analysing system data to prevent problems, and implementing new workstations and systems Current certification as a Lenel Certified Professional (LCP) or Lenel Certified Expert (LCE)
  • Previous experience working within an operations centre
  • Experience demonstrating high-level customer service skills
  • Experience configuring and modifying access control systems (ex: Lenel, Multi-Max, C-Cure, Honeywell, etc.)
  • Previous experience using MS Office Suite to include Word, PowerPoint, Excel, etc.

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