Amazon Quebec Jobs

Staffing Coordinator

DESCRIPTION

At Amazon, we strive to be the most customer-centric company in the world. To achieve this, we need exceptionally talented, bright and motivated leaders. If you want to help us build the place to find and buy anything online, here’s your chance to make history.

The Staffing Team (WFS) is looking for a non-exempt Staffing Coordinator. Recruitment coordinators are the main points of contact for candidates within our teams in the field and play an executive and decision-making role. Recruitment Coordinators are responsible for ensuring that our candidates and stakeholders experience the highest level of customer obsession. In this high-volume hiring space, you’ll support staffing project initiatives, day-to-day assignments, and general task completion. In this versatile role, you will ensure candidate engagement and optimization for a defined geographic area (node). The Recruitment Coordinator will focus on tactically developing and implementing community engagement plans, supporting workforce demand plans for multiple sites in the node, and executing outreach activities. commitment of candidates. You will be an analytical thinker with the ability to see around corners and demonstrate a passion for process improvement, candidate experience and onboarding process improvement. You will work with a team of recruitment coordinators who thrive in an innovative and dynamic environment. Our WFS node teams work flexible hours, shifts and sectors, including evenings. We roll up our sleeves, we work hard, we have fun and we score

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history.

The Workforce Staffing (WFS) team is looking for a non-exempt Staffing Coordinator. The Staffing Coordinators are the primary candidate facing members of our field teams, serving in both executional and decision making roles. Staffing Coordinators will be responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high volume hiring space, you will support staffing project initiatives, daily assignments, and general task completion. In this multi-purpose role; you will execute candidate engagement and optimization for a defined geography (node). The Staffing Coordinator will focus on owning the tactical development and delivery of community engagement plans, supporting labor demand plans for multiple sites across the node, and execution of candidate engagement activities. You will be an analytical thinker who can see around corners and demonstrate a passion for process improvement, candidateexperience and onboarding process improvement. You will work with a team of Staffing Coordinators who thrive in an innovative, fast-paced environment. Our WFS node teams work flexible schedules, shifts, and areas to include evenings. We roll up our sleeves, work hard, have fun and make history!

Key job responsibilities

• Act as the lead for planning, executing and auditing New Hire Events (ENE) based on labor projections to meet labor order requests. work and complete them on time. Perform an auditpost- event of events and communicate event metrics to staffing management.
• Meet critical timelines for initiating background checks and completing drug screening process to fulfill labor orders.
• Ensure full compliance of work authorization documents for associates.
• Consult the candidates on the best match between theposte they wish to occupy and the opportunities available in the surrounding area.
• Guide candidates through the hiring process in accordance with Amazon policies and procedures.
• Efficiently execute ENE activities including hospitality, hospitality event presentation, candidate hospitality specialist, IT support, photo badges.
• Communicate and coordinate with site HR and operations management team for onboarding of new employees. Conduct a post-event audit of new employee orientation and communicate event metrics to site and staffing management.
• Use the Applicant Tracking System to advance applicants through the application process and update the arrival status of appointments for ENEs.
• Initiate candidate onboarding and match them to the appropriate demand.
• Resolve candidate escalation issues bycontactant to identify issues, offering to reschedule them, or assisting applicants with technology issues, or assistance with any other questions.
• Partner with the hiring manager to support community groups such as workforce development agencies or local community colleges to leverage grassroots sourcing channels to develop talent communities to provide thepostes.
• Contacter candidates with authorized contingencies to eliminate the risk of not meeting labor orders.
• Ensure that all documents are scanned into the digital file management system.
• Train Staffing Coordinators, Staffing Administrators and Staffing Ambassadors in best practices and ensure work standards are met.
• Maintain confidentiality on sensitive matters concerning candidates.
• Track and maintain statistics on recruiting effectiveness through weekly recruiting data reports to be presented to HR management and business partners.
• Must be able to travel as required to host events in various locations within your designated node or assigned geographic area. Transport ENE supplies and equipment to/from offsite recruiting events.
• Recruitment coordinators should work flexible hours. This means variable shifts, including evenings and weekends across multiple locations. Overtime may also be required to meet business needs.
• Local travel up to 75%
• National travel up to 10% of the time.

• Serves as the lead to pre plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on-time. Completes post-event audit of event and communicates event metrics to staffing leadership
• Meets critical deadlines for initiating background screening and completing drug test process to achieve labor orders
• Ensures 100% compliance for work authorization documentation for associates
• Consults with applicants on the best match for their desired position and available opportunities in the area
• Guides applicants through the hiring process in accordance with Amazon’s policies and procedures
• Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo
• Utilizes Applicant Tracking System to move candidates through the application process and updates appointment arrival status for NHE
• Initiates Candidate onboarding and matching them to the proper requisition
• Resolves candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates who are having technology issues, or assistance with any other concerns
• Partners with Staffing Manager to support community groups such as workforce development agencies or local community colleges to leverage grassroots sourcing channels to develop talent communities to fill positions
• Contacts candidates with cleared contingencies in order to eliminate risk of not meeting labor orders
• Ensures all documents are scanned into the digital file management system
• Trains Staffing Coordinators, Staffing Administrators, and Staffing Ambassadors on best practices and ensure standard work is followed
• Maintains confidentially on candidate sensitive topics.
• Tracks and maintains statistics on effectiveness of Recruitment through weekly reports on recruiting data for presentation to HR leadership and business partners
• Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area. Transports NHE supplies and materials to/from off-site hiring events
• Staffing Coordinators are required to work a flexible schedule. This means a varying shifts to include evenings and weekends in multiple sites. Overtime may also be required to support the needs of the business
• Local travel up to 75% required
• National travel up to 10% of the time

BASIC QUALIFICATIONS

• A mastery of French and English both orally and in writing.
• A bachelor’s degree (or 2+ years of internal Amazon experience in lieu of degree).
• Experience in a fast-paced, customer-focused environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources, or other area related.
• Intermediate to advanced proficiency in Microsoft Office (Word and Excel) required.

Since this role requires the employee to interact with other Amazon entities globally as well as with employees and stakeholders in other Canadian provinces, knowledge of French and English is required for this position.poste.

• Fluency in spoken and written French and English.
• A completed Bachelor’s degree (or 2+ years of internal Amazon experience in lieu of degree)
• Experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
• Intermediate to advanced level proficiency with Microsoft Office (Word and Excel) required

Due to the nature of the role that requires interaction with other Amazon entities globally, with Amazon employees and stakeholders in other provinces in Canada, bilingualism French and English is required for this position.

PREFERRED QUALIFICATIONS

• 3+ years of experience in a fast-paced, customer-focused environment such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or any other related field.
• Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce.
• Previous experience in human resources, staffing or recruitment is preferred.
• Exceptionally strong verbal and written interpersonal skills.
• Ability to work with very diverse groups of people at all levels of authority.
• Flexibility and adaptability to meet rapidly changing priorities and demands, including day-to-day work location and line of business support.
• Ability to work in a complex, fast-paced and constantly changing organization to meet current challenges. Thisposte must operate in this environment on a daily basis and react quickly to meet pressing needs.
• Must demonstrate strong initiative and be able to work independently with minimal direction/supervision.
• Excellent problem solving skills and ability to meet competing deadlines under pressure while maintaining accuracy and strong attention to detail.
• 3+ years of experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
• Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce
• Prior experience working in Human Resources, Staffing, or Recruiting is preferred
• Exceptionally strong interpersonal verbal/written skills
• Ability to work with very diverse groups of people at all levels of authority.
• Flexibility and adaptability in dealing with rapidly changing priorities and demands necessary, including daily work location and business line support.
• Ability to work in a complex organization that is fast-paced and constantly changing to meet current challenges. This position must function in this environment on a daily basis and react quickly to meet pressing needs.
• Must have strong initiative and the ability to work independently with minimal direction/supervision.
• Excellent problem-solving skills and the ability to meet competing deadlines under pressure while maintaining accuracy and strong attention to detail

Amazon is committed to creating a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability , age or other statutes protected by law. Persons with disabilities who wish to submit a request for accommodation are invited to notify their recruiter.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.