Amazon
Author Central Specialist
Job Details
| Hiring Organization | Amazon |
| Post Name | Author Central Specialist |
| Qualification | Any Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | ZAR 600000 Per Year |
| Job Location Type | Work From Home |
DESCRIPTION
Job Summary
Position Overview
Author Central allows verified authors to create an account where they can claim their titles and add content that will appear on a customer-facing author page. Author pages link to their books’ detail pages and vice versa. The Author Central Specialist will be the front-line interface between Amazon and the authors. Opportunities await strong candidates looking for a fast-growing, dynamic, challenging, innovative, and fun work environment.
Position Responsibilities
- Process and respond to emails and/or phone calls in Portuguese and English
- Work on developing standard responses for common questions
- Remotely calibrate with peers and leads on other sites of the network to ensure a consistent experience for publishers and authors and optimize internal processes
BASIC QUALIFICATIONS
- Proven Portuguese and English verbal and written fluency skills.
- 1+ years of previous experience in a contact center environment.
- Demonstrated verbal and written communication skills with external/internal stakeholders
- Proven ability to understand complex issues
PREFERRED QUALIFICATIONS
- Proficiency in MS Office packages (Excel, Word) and HTML
- Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on a course of action on when and to whom to escalate
- Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner
- Experience in a technical support process, especially for web-enabled software products or services
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.
In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
To apply for this job please visit www.amazon.jobs.