Amazon Work From Home Jobs in Auckland

Cloud Support Graduate 

Job Details

Hiring OrganizationAmazon
Post NameCloud Support Graduate
Qualification Bachelor’s Degree
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary NZD 62 To NZD 65 Per Hour
Job Location TypeWork From Home

Job Description

  • You must be in the final year of a university undergraduate or postgraduate degree or have completed your university studies within the past 24 months of applying.
  • Enrolled/Completed a degree in Computer Science, Computer Engineering, Information Technology, or a relevant tertiary institution
  • You must have Australian/New Zealand citizenship or NZ permanent residency at the time you submit your application.
  • Experience or coursework in networking protocols such as HTTP, DNS, and TCP/IP
  • Experience or coursework in operating systems such as Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange, etc.)
  • Strong analytical and troubleshooting mindset

Expertise in ONE of the following areas:

  • System Administration Or System Engineering
  • Networking and Security
  • Database Administration
  • Big Data tools & technologies
  • Deployment (DevOps tools and technologies)
  • Programming/development skills
  • Storage & Content Delivery Network

Job Summary

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

You will be joining team profiles supporting our global customers in Analytics, Big Data, Database, Deployment, Developer and Mobile Services, Linux, Networking, Security, Storage, Content Delivery, and Windows.

This role can be partially remote but you will need to be based in Auckland. You will be required to attend the office when there are training days involved.

Key job responsibilities

Why Support Engineering
  • Career development: We promote advancement opportunities across the organization to help you meet your career goals.
  • Training: We have training programs to help you develop the skills required to be successful in your role.
  • We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
  • Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
  • As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after-hours on-call or mandated overtime in this role.

As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications

A day in the life

On a typical day, a Support Engineer will be responsible for solving customer cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
You may be required to work a staggering week; either Sun-Thu or Tue-Sat (no on-call). As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after-hours on-call or mandated overtime in this role.

About the team

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

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