Amazon Work From Home Jobs in Cambridge

AWS Professional Services accelerates customer business outcomes by collaborating with customers through work streams to use AWS Services and transform the way they operate or to allow them to expand their business offerings. You will be on teams that are on the front line of helping customers succeed using AWS technologies. You will propose, architect, and implement transformational cloud-based solutions for customers; making customer success a reality using AWS cloud as an enabler and seeing the impact in real-time drives teams to explore new frontiers in leveraging AWS for customers.

The Sr. Customer Delivery Architect (CDA) is a growth role within AWS Professional Services. This is a role where you will follow a qualify-deliver model supporting AWS’ most strategic customers. The CDA partners with AWS Strategic Customer account teams, professional services sales colleagues and AWS offering teams to dive deep with customers and collaborate to develop and close dial-moving proposals, and engages with delivery teams to ensure customer outcomes are met.

You will be in a hybrid role of pre-sales and hands-on delivery assurance. During the sales process, you will primarily be responsible for understanding desired customer business outcomes and defining a high-level solution (which could include a bespoke combination of AWS services and/or pre-existing AWS offerings), and estimating the overall implementation effort. During the delivery phase, you will be responsible for providing oversight to ensure that the development team is delivering the solution as envisioned and engaging as needed to address technical issues and/or proposed scope alterations.

If you combine technical and business acumen, relentlessly focus on business problems and opportunities, and create clarity and focus out of ambiguity, then apply for this position today. It is also important to have a proven track record of developing trust-based relationships with colleagues and/or customers and of delivering IT-enabled outcomes across a variety of complex environments and organizations. The expectation is that you will focus on sales-related activities 25% of the time and on program and project oversight 60% of the time. As this is a customer-facing role, you will be required to travel to client locations to deliver professional services when needed. Travel requirements, on average, will be less than 25%.

Do you have what it takes to bring yourself, your customers, and your team to the next level?

Key job responsibilities

• Formulate and support the execution of strategies to accelerate customer outcomes through AWS Professional Services engagements so that customer executives clearly realize the financial benefits and transformational value of migrating to AWS or using the AWS platform.
• Define and execute technical/solution strategies by working with technical and business teams within customers and AWS (Solutions Architects, Technical Account Managers, and consulting/managed services partners).
• Lead pre-sales architectural discussions and design workshops with customers, and deeply understand customers’ business and technical requirements.
• Develop Professional Services project proposals and SOW, and collaborate across AWS to develop task plans, effort estimates, staffing plans, and delivery timelines.
• Guide and manage the delivery of strategic AWS Professional Services engagements leveraging experience in designing, building, and operating global IT infrastructures.
• Engage and build relationships with customer executives up to C-level to inspire, define and execute Enterprise cloud migration strategies demonstrating thought leadership and a ‘can do approach to enterprise migrations, working backward from customer needs.
• Author or otherwise contribute to AWS customer-facing publications such as whitepapers and proof of concepts.
• Capture and share best-practice knowledge, sales, and delivery content amongst the AWS Professional Services community.

About the team

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 85,000 employees in over 190 chapters globally. We have innovative benefit offerings and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We are a customer-obsessed organization—leaders start with the customer and work backward. They work vigorously to earn and keep customer trust. As such, this is a customer-facing role in a hybrid delivery model. Project engagements include remote delivery methods and onsite engagement that will include travel to customer locations as needed.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Basic Qualifications

• A proven track record of managing and delivering large-scale enterprise IT migration projects and/or IT consulting experience as a technical leader in a customer-facing role.
• Technical acumen and the ability to understand the customer landscape, identify opportunities and overcome any technical obstacles, ultimately influencing the adoption of the AWS platform to meet or exceed business requirements.
• Demonstrated ability to adapt to new technologies and learn quickly.
• Implementation experience with primary AWS services (EC2, ELB, RDS, Route53 & S3).
• Thorough understanding of the SAP industry and product eco-system and market strategies.
• Implementation experience within SAP greenfield transformation projects or programs. Minimum three implementations and two of them involving SaaS Solutions.
• Sounds SAP technology stack knowledge within core ERP as well as SaaS products. Especially understanding SAP cloud strategy and current products that are leading this strategy.
• Strong experience in containerization technologies, automation, micro-service architecture, and application modernization.
• Strong verbal and written communication skills with the ability to work effectively across internal and external organizations.
• Demonstrated ability to think strategically about business, product, and technical challenges.

Preferred Qualifications

• Advanced AWS and Cloud Experience, e.g. on Infrastructure Automation, Configuration Management, Migration Tooling, and Cloud Integration with on-premise Technologies.
• Technical exposure or experience in managing SAP on AWS or integrating AWS services with SAP solutions
• SAP technical (BASIS, HANA, BW, or NetWeaver) Certifications
• SAP functional exposure to understand end-to-end processes and related technical architecture.
• Hands-on experience leading the design, development, and deployment of business software at scale (SDLC, agile) or current hands-on technology infrastructure, network, compute, storage, and virtualization experience in a Cloud or Virtualized environment.