Amazon Work From Home Jobs in City of London

Head of Operations

Job Details

Hiring OrganizationAmazon
Post NameHead of Operations
Qualification Bachelor’s Degree
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary GBP 25 To GBP 35 Per Hour
Job Location TypeWork From Home

Job Description

At Amazon Games, we aspire to be the most player and developer-obsessed company in gaming. We have one of the most exciting roadmaps in the industry and are actively developing and publishing a portfolio of original IP and high-ambition games we hope players love and play for years to come. We create compelling platforms for everyone who loves games, as well as for game developers looking to reach a global audience. We think big, are customers obsessed, and build our games and products with a relentless focus on quality.

Our initiatives include game development, publishing, marketing, and live operations across multiple games. In addition to releasing New World, an MMO set on a supernatural continent in the Age of Exploration, and publishing Lost Ark, from acclaimed studio Smilegate RPG, we are working on new IPs from our studios and teams in San Diego, Orange County, Seattle, and Montreal along with other projects in varying stages of development.

We are looking for a resourceful leader to support game operations in Europe. You will work closely with both internal and external game teams to establish an operating framework for live operations including, but not limited to security & legal compliance, technical integrations, commerce touchpoints, build deployments, and customer service tools and connections. This includes developing proper SLAs across the publishing organization to increase efficiency, and improve scalability in the pursuit of a highly functioning game as a service operation.

In addition to infrastructure development, the role entails working side by side with peers to launch games as a service and respond to the business objectives of the changing live environment. You will help build a responsive team to operate our 24/7 global service. This is a hands-on role with a large business impact.

This role can be located in our corporate offices in London, Paris, or Munich. We will also consider candidates based in Europe on a remote contract (location-dependent).

Key job responsibilities

  • Support Franchise and Game Team leadership through launch and in the live operation of their titles
  • Quickly gain a deep understanding of our players and our games
  • Oversee infrastructure development for games as a service
  • Work closely with the Engineers to architect and develop the best technical design and approach
  • Coordinate effectively with the central Marketing and Game teams, as well as Twitch, Finance, and Legal
  • Ensure clear communication and coordination across relevant teams
  • Prepare technical requirements and software design specifications
  • Report on the status of development, quality, operations, and system performance to management
  • Have the ability to take a project from scoping requirements through the actual launch of the project
  • Communicate with users, other technical teams, and management to collect requirements, describe product features, and technical designs


  • Experience in technology project coordination and delivery of distributed multi-tier applications
  • Games industry experience in Cross Platform, Free to Play, and Live Ops
  • Knowledge of GaaS


  • Bachelor degree
  • Passionate about game development
  • Deep experience with console and/or PC game publishing including go-to-market approaches
  • Demonstrated ability to identify and solve ambiguous problems and, in particular, a history of identifying customer needs and inventing new ways to meet those needs
  • A big thinker who is perpetually focused on the strategy yet is also tactical and makes sure we have excellent execution
  • Analytical horsepower to break down complex problems, and a strong will to get stuff done and deliver results
  • Ability to thrive in a high-energy, fast-paced environment
  • Ability to communicate vision and drive execution and work across the team
  • Successful history of working collaboratively in a creative environment with game design teams
Also: Search Your DREAM JOBS

Leave a Comment