Amazon Work From Home Jobs in Kottayam

Digital Marketing Manage

Job Details

Job Description:

We are looking for an experienced commerce professional to manage marketing, site merchandising, and process optimization for our Digital Shared Services Marketing team. This individual should enjoy a fast-paced environment where they can affect the customer experience and be an instrumental part of expanding our footprint into multiple digital teams.

• Front line manager for a team, approximate size ~15-18 which builds marketing campaigns and supports quality check of campaigns across different languages.
• Owner of program-specific goals around SLA, quality, and productivity
• Manage stakeholder communication & requirements. Ensure that business processes are well-documented and continuously updated.
• Work with product and technical teams to build and improve the tools and technology to support the process, develop segmentation strategy, leverage internal tools to identify and target high propensity customer cohorts; identify and leverage new or emerging patterns in customer behavior to inform strategy and engage new segments
• Influence the business marketing teams to prioritize changes required to drive positive ROI. Present to senior leadership on marketing strategies and performance.
• Manages people’s performance and supports career growth.
• Responsible for identifying customer-impacting issues, and finding and implementing solutions.
• Responsible for escalating issues on a need basis such as spikes in volumes vs. forecast, people issues, etc.
• Participate in hiring and grooming leadership talent pipeline.

The complexity of work:

• Responsible for building a high-performance team that will achieve and exceed the charter and goals for the program
• Understanding various marketing tools and strategies, and defining new goals to increase the business impact.
• Achieving program-level goals irrespective of external dependencies
• Ensure effective utilization of resources to drive high team efficiency
• Provide inputs for OP planning
• Drive process improvements and meet OP targets
• Provide inputs for Opex reviews

Basic qualifications

• Graduate (any stream) with7-12 years of relevant experience in digital marketing and a minimum of 2+ years of experience in team handling
• Experience leading process improvements
• Track record of meeting and exceeding high service delivery standards
• Excellent analytical skills and marketing landscape understanding.
• Experience in driving process excellence and productivity improvement
• Experience owning and building processes with limited guidance.
• Experience independently conducting deep dives to aid problem-solving, by identifying blockers and coming up with solutions.
• Always look out for continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.
• Demonstrated experience working with program managers and business teams.
• Willingness to work flexible work hours (on-call support)
• Experience using data and metrics to measure impact and determine improvement.
• Experience building and executing marketing programs