Responsibilities

• Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
• Help the Guest Relations Manager to meet and greet guests.
• Prepare the Daily Communication Form.
• Handle amenity requests and other guest relations programmes
• Run and Participate in the VIPs meeting.
• Assists the Front Office during need periods.
• Handles guests’ complaints.
• Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
• Establish individual guest’s preferences and provide the service accordingly.
• Check and update arrival and departure reports for a better handling and anticipation of guest needs.
• Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
• Attend to specific guest’s requests ensuring efficient and proactive service.

Skills & Qualifications

• Senior School qualification
• Minimum 2 years of experience working in a 5-star hotel environment.
• A minimum of 1 years of Front Office experience.
• Previous experience working in the Middle East Region is an advantage.
• Effective verbal and written communication skills in English. Arabic is an advantage
• Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS
• Strong problem-solving skills.
• Excellent communication skills.
• Able to multi-task.
• The ability to work well in a team environment. Able to stand for extended period of time.
• Able to work flexible hours including evening, and overnight.
• A candidate must fluently speak Russian