Payroll Assistant Manager/Manager


Bdo Singapore Career

Job description

Reporting to: Manager/Executive Director
Department: Business Services Outsourcing

Responsibilities include:

  • Lead and manage a team of professional staff.
  • Provide excellent client service and ensure deliverables timelines are met.
  • Responsible for billings, fee negotiations and recovery for each client engagement.
  • Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
  • Review current process flow for improvements and assist in the implementation of recommendations.
  • Build strategic client relationship with existing / potential clients to generate pipeline of leads.
  • Drive business development and new business growth
  • Ensure compliance to SOPs and regulatory updates.
  • Execute client service excellence at all times.
  • Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
  • Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
  • Evaluate direct reports and review overall employees’ performance appraisal during the annual review exercise for Singapore .


  • Business Degree or diploma
  • Minimum 5 years of payroll experience in a service provider environment is required
  • Experienced in leading and managing at least 3 – 5 team members
  • Preferably with Prosoft and/or other payroll software experience
  • Strong spreadsheet skills (Excel) and good knowledge of Word
  • Ability to work independently and as a team
  • Strong problem solving skills
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Client service oriented and able to interact with clients at ease
  • Able to work in harmony with co-workers
  • Drive for results
  • Determination and persistence
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