Kezan Consulting- A Unit of Kezan India Private Limited
Store Incharge
Job Description
Comes in shifts and is accountable for overall store/LMD operations.
Specific Activities To Be Done
- Metric
- Responsible for store metrics: OTD, Write off, complaints, attrition
- Monitoring
- Monitor & analyze key reports & take appropriate action that will help achieve metrics like OTD, Write-Off, DER, customer complaint
- Ensure timely GRN, PRN, Cycle count, FEFO expiry process is followed
- P&L Management
- Recruitment, Training & Logistics
- Co-ordinate with zonal HR to provide optimal staffing.
- Co-ordinate with training team to ensure new hire training calendar is up to date
- Attrition and Absenteeism Management
- Onboarding/Warning letters, Rostering
- People Related
- Ensure rosters are created & people are following it
- Counsel, coach
- Reward & recognition programs conducted
- Timely warnings are given to defaulters
- Process Adherence
- Ensure all process should be follow end to end
- Monitoring live dashboard and resolve any bottle necks in operations.
- Drive & review process compliance in store
- Competencies:
- Professional Knowledge:
- Knowledge in Warehouse & LMD operations
Skills
- People Management
- Good communication and verbal skills
- Strong Leadership and team management abilities
- Management proficiencies
- Personal Attributes
- Customer Focus (Internal/External customers)
- Timeliness
- Enthusiasm & Initiative
- Bias for Action & Speed
Profile
- Education: Graduate (12th Std+3yrs)
- Years of Experience: Minimum 4 -5 Years
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