BPO Jobs in Mumbai


Mum – BPO – WFM Manager

  • Profile: WFM Manager
  • Sector: BPO
  • Location: Mumbai (Work from Office only)
  • Experience: Min. 1 yr on paper experience as WFM Manager
  • Eduation: Graduation (any stream)
  • Salary: Up to 4 lacs CTC + Incentives
  • Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off


  • Experience leading Workforce Management teams supporting operations at significant scale – hiring and developing great people, and establishing a collaborative and positive team culture
  • Contact Centre Workforce Management experience with client facing experience (added advantage)
  • Experience with Workforce Management platforms/software (e.g., NICE IEX, Aspect, Teleopti)
  • WFM best practices and terminology (i.e., you have subject matter expertise across WFM disciplines)
  • Experience creating and designing workflows and processes, as well as measuring their efficacy
  • Ability to simplify complex operations into repeatable processes
  • Responsible for Reports and Data from Operations and Support
  • Responsible for adhering the processes
  • Ensure accurate forecasting of call volumes are done to effectively manage the roster
  • Sound understanding of looking through reports and sharp analytical skills
  • Excellent command over English (Verbal & Written)
  • Good Excel knowledge of MS Office Excel ((V lookup & H lookup), PowerPoint, Word, Access, Outlook, etc.

To apply for this job please visit www.linkedin.com.

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