BVG Jobs in Pimpri Chinchwad


Emergency Response Officer

Full Job Description

ERO is called taking a person who answers the calls made on emergency no. (108), collects information regarding event/victims/event location and sends emergency services (medical/police/fire) to the event location according to the need of the situation. Role &


  • Handle incoming calls on 108
  • Ensuring excellent customer service.
  • Giving appropriate resolution to the caller’s query/request & Complaints (QRC)
  • Dispatching ambulance / Police & Fire to the event location as required
  • Maintain all information in the system as required
  • Report TL / Managers for performances
  • Perform operational work as assigned

Competency Criteria:

  • Any Graduate
  • Language proficiency – English – Hindi – Marathi
  • Typing Speed 25-30 WPM, Accuracy Min- 80%
  • Focused on the outcome for the team and the company
  • Strong aptitude to learning new skills
  • Excellent general IT skills and knowledge – MS. Office – Word/PowerPoint/Outlook/Visio

Major Skills & Attributes:

  • Quality
  • Scheduled adherences – Login Time / Break Time / Attendance / Leave

Job Type: Full-time

Salary: ₹11,000.00 per month


  • Rotational shift

Ability to commute/relocate:

  • New Sangavi,, Pune – 411027, Maharashtra: Reliably commute or planning to relocate before starting work (Required)


  • Bachelor’s (Preferred)


  • Technical support: 1 year (Preferred)
  • telesales: 1 year (Preferred)
  • total work: 1 year (Preferred)


  • Hindi (Preferred)
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