Enterstellar softwares pvt ltd
Call Center Manager / Lead – US Shift
- Lead the team to meet and exceed expectations regarding customer service
- Provide backup support to the team and make sure department goals are met
- Monitor call volume; prioritize and distribute workload for the team
- Track and measure individual and team goals throughout the day and on a long term basis
- Provide motivational support to team members to maintain high morale and productivity
- Answer incoming calls, emails and web-based submissions, directing and assisting customers as needed
- Conduct performance reviews, deliver coaching to the team so they perform at the highest levels
- Having at least +3 yr exp with experience letter (sales Process)
- Excellent verbal, written and interpersonal communication skills
- Must have Excellent Command Over English
- Good comprehension skills with flair knowledge on email etiquette
Job Type: Full-time
Salary: Up to ₹56,330.57 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund
Schedule:
- Evening shift
- Night shift
- US shift
Supplemental pay types:
- Joining bonus
- Overtime pay
- Quarterly bonus
To apply for this job please visit in.indeed.com.