Call Center Jobs in Chennai

Enterstellar softwares pvt ltd

Call Center Manager / Lead – US Shift

  • Lead the team to meet and exceed expectations regarding customer service
  • Provide backup support to the team and make sure department goals are met
  • Monitor call volume; prioritize and distribute workload for the team
  • Track and measure individual and team goals throughout the day and on a long term basis
  • Provide motivational support to team members to maintain high morale and productivity
  • Answer incoming calls, emails and web-based submissions, directing and assisting customers as needed
  • Conduct performance reviews, deliver coaching to the team so they perform at the highest levels
  • Having at least +3 yr exp with experience letter (sales Process)
  • Excellent verbal, written and interpersonal communication skills
  • Must have Excellent Command Over English
  • Good comprehension skills with flair knowledge on email etiquette

Job Type: Full-time

Salary: Up to ₹56,330.57 per month


  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid time off
  • Provident Fund


  • Evening shift
  • Night shift
  • US shift

Supplemental pay types:

  • Joining bonus
  • Overtime pay
  • Quarterly bonus

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