Customer Service Advisor

Job Description

TotalEnergies is a global multi-energy company that produces and supplies oil and biofuels, natural gas and green gas, renewable energies and electricity. Its 105,000 employees are committed to making energy ever more affordable, clean, reliable and accessible to as many people as possible. Present in more than 130 countries, TotalEnergies has been present in Canada since 2007.

At TotalEnergies Marketing Canada Inc. we are committed to offering innovative solutions and making every effort to ensure that our products are recognized as the best performing lubricants and fully meet market requirements.

We are currently looking for a Customer Service Advisor for our head office in LaSalle.

Here are the responsibilities that will be entrusted to you:

Take orders received by phone, email, fax or through the E-Lub application and enter them into the system according to the schedule and deadlines
Take calls for delivery or billing problems, among others
Inform the customer of the inventory, the availability time, the delivery date
Determine exceptions and handle them to meet the customer’s satisfaction
Determine the status of open orders and manage urgent cases: check in SAP and communicate with purchasing, planning, production and inform customers to maximize their satisfaction
Follow up on back orders, as requested by the customer, and verify the status with production and shipping
Communicate with customers to follow up on problem resolution and related costs and delays
Prepare price quotes upon request from customers or sales teams
Prepare product return requests

Candidate profile

You enjoy teamwork and have good communication skills.
You are rigorous and precise and working under pressure is no problem for you.
Finally, you are looking for autonomy and can even be a force of proposal to improve the performance of the service.

Job requirements: