Call Center Executive (Female)
- Safe & Green Housing Limited is a well-established mid-tier company with an exceptional skill base undertaking medical, educational, commercial, multi-level residential, and industrial constructions as well as design and construction projects throughout all divisions of Bangladesh having its office
- address at AK Trade Center (8 th Floor), 36/7 CDA Avenue, Muradpur, Panchlaish, Chattogram.
- We are looking for a passionate and energetic individual who is excited to join the team as Call Center Executive.
- Overall management of the Client’s requirements.
- Knowledge of customer services, sales, retail structure, operations, account service/sales
- management, best practices, and proven ability to communicate and implement.
- Handle all Clients in a professional manner and maintain records.
- Develop and preferably excellent communication and client care skills.
- Ensure the services are properly maintained with a view to the image of the company.
- To be responsible for receiving letters, messages, and documents by keeping records.
- Systemic filling of all documents.
- Ensure customer satisfaction to the utmost level.
- Coordinate with Sales & Marketing and ensure fast support to the customers.
- Should have detailed information about the projects and company.
- Collect customers’ feedback along with their likes and dislikes.
- Understanding of marketing strategy, creative, photography/videography, print production, media, and digital.
- First point of to receive calls and convey appropriate messages to the clients professionally.
- Responsible to handle callers’ queries, complaints, and requests through inbound and
- outbound calls.
- Maintain a high standard of call quality as per the requirement of the company
- Responsible to document all call information according to standard operating procedures.
- records in the system, including notes about interactions.
- Create and maintain daily and monthly report about customer interactions.
- Performing duties and responsibilities in a timely and efficient manner to achieve the overall objectives of this position.
- Other duties as assigned by the superior/higher authority.
- Work at office
- Bachelor’s or Equivalent diploma is preferred, Physical agility and stamina are required.
- At least 1 year(s)
- Age at most 28 years
- Only females are allowed to apply
- Must be fluent both in Bangla and English with the right pronunciation
- Must be skilled in social media and email communication.
To apply for this job please visit www.careerjet.com.bd.