Jobs in Ctg for Female

Call Center Executive (Female)

Job Context

• Safe & Green Housing Limited is a well-established mid-tier company with an exceptional skill base undertaking medical, educational, commercial, multi-level residential, and industrial constructions as well as design and construction projects throughout all divisions of Bangladesh having its office
• address at AK Trade Center (8 th Floor), 36/7 CDA Avenue, Muradpur, Panchlaish, Chattogram.
• We are looking for a passionate and energetic individual who is excited to join the team as Call Center Executive.

Job Responsibilities

• Overall management of the Client’s requirements.
• Knowledge of customer services, sales, retail structure, operations, account service/sales
• management, best practices, and proven ability to communicate and implement.
• Handle all Clients in a professional manner and maintain records.
• Develop and preferably excellent communication and client care skills.
• Ensure the services are properly maintained with a view to the image of the company.
• To be responsible for receiving letters, messages, and documents by keeping records.
• Systemic filling of all documents.
• Ensure customer satisfaction to the utmost level.
• Coordinate with Sales & Marketing and ensure fast support to the customers.
• Should have detailed information about the projects and company.
• Collect customers’ feedback along with their likes and dislikes.
• Understanding of marketing strategy, creative, photography/videography, print production, media, and digital.
• First point of to receive calls and convey appropriate messages to the clients professionally.
• Responsible to handle callers’ queries, complaints, and requests through inbound and
• outbound calls.
• Maintain a high standard of call quality as per the requirement of the company
• Responsible to document all call information according to standard operating procedures.
• records in the system, including notes about interactions.
• Create and maintain daily and monthly report about customer interactions.
• Performing duties and responsibilities in a timely and efficient manner to achieve the overall objectives of this position.
• Other duties as assigned by the superior/higher authority.

Workplace

• Work at office

Educational Requirements

• Bachelor’s or Equivalent diploma is preferred, Physical agility and stamina are required.

Experience Requirements

• At least 1 year(s)

Additional Requirements

• Age at most 28 years
• Only females are allowed to apply
• Must be fluent both in Bangla and English with the right pronunciation
• Must be skilled in social media and email communication.