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Central and North West London NHS Foundation Trust

Resourcing Partner

Full Job Description

12 month secondment/fixed term contract

Fantastic opportunity to be a member of our recruitment leadership team and make a significant contribution to support the provision of high quality patient care.

Working closely and collaboratively with service managers along with fellow resourcing partners, recruitment colleagues and members of the wider HR department, you will be a self-starter, managing your own workload to achieve the outcomes of the various recruitment projects you are responsible for.

You will have significant senior recruitment/people resourcing experience within the NHS and be confident in building strong and effective working relationships with senior managers and HR colleagues, in order to influence the workforce and recruitment planning agenda for your division and contribute to achieving the Trust’s operational plans. Partnership working and innovative resourcing methods will be key to your success in this role, so you must be comfortable in having challenging and difficult conversations to drive essential recruitment projects forward.

If you’d like to have an informal discussion about this opportunity please contact Resourcing Partners Alima Sultana and Harriet Williams.

Please ensure your application clearly states why you are the right person for this role including how you align to our Trust values.

We look forward to receiving your application.

Using a business partner methodology, provide a collaborative approach and act in partnership with managers, planning future staff resource requirements, identifying and actioning appropriate strategies and monitoring/providing statistical information.
Proactively engage and strengthen relations with key stakeholders within the organisation to gain feedback on the recruitment service and their requirements and suggest changes/improvements to processes and practices.
Supporting the Head of Resourcing, lead on the implementation of the People Plan and Recruitment and Resourcing Strategies for the Trust in support of their overall corporate strategy and related business plans.
Work collaboratively as part of the HR team to establish and introduce the conditions for the Trust to become an employer of choice.
Manage the recruitment team and work alongside them when required,
e.g. when there is an upsurge in volume or priority in either area.

There’s a place for you at CNWL

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people. We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you’re at, there’s always a place for you at CNWL.


  • Build a collaborative business relationship with managers and candidates providing complex information and advice relating to the recruitment and temporary resourcing process.
  • Be the Trust’s ‘in house expert’ and ‘first point of contact’ in respect of legal and practical requirements, arrangements and details for international recruitment of non-medical staff, including the application for, and renewal of, Certificates of Sponsorship for overseas staff.
  • Investigate and resolve complex queries and complaints regarding the recruitment or temporary resourcing service ensuring that any recommendations for improvement are implemented.
  • Produce reports in relation to recruitment and temporary staffing, if necessary tailoring them to suit requirements, completing analysis as required.
  • Work with other HR staff and line managers to facilitate effective working relationships with staff side and professional body representatives.
  • Be an active member of the HR team attending and participating in internal and external meetings as appropriate.
  • Work closely with HR Business Partners to assist managers in producing resourcing plans, appropriate job descriptions, person specifications and recruitment advert wording.
  • Liaise with a range of external stakeholders including local employers, HEE, NHS Improvement, NHS Employers, staff side organisations, professional bodies and registrant organisations.


  • Manage the recruitment team to ensure they provide a high quality and effective end to end recruitment process.
  • Take responsibility for supporting the Recruitment Team Leader responsible for international recruitment in organising international recruitment activity and settlement arrangements for nursing recruits as agreed with the Head of Resourcing and key stakeholders.
  • Attend Trust and Divisional recruitment and retention meetings as requested and other such groups (including EDI work streams), presenting reports and contributing ideas regarding designing and developing recruitment/resourcing campaigns and strategies.
  • Take responsibility for organising, co-ordinating and attending recruitment events held within the Trust or external venues as requested with the assistance of members of the recruitment team as agreed by the Head of Resourcing.
  • Monitor and evaluate the recruitment team performance levels against KPI’s and SLA’s.
  • Identify ways of improving team and individual performance levels.
  • Develop and monitor Standard Operating Procedures to ensure high quality and consistent service delivery
  • Support the Recruitment Team Leaders in planning team resource needs and managing workload distribution, allocating tasks, monitoring the impact and make further changes to ensure effectiveness.
  • Ensure that all pre and post recruitment employment/contractual documentation are properly processed in accordance with local and national statutes and regulations for all staff including fixed term, permanent and bank workers.
  • To provide a comprehensive system of pre and post-employment checks and record/maintain appropriate records on ESR and other Trust databases.
  • Ensure that arrangements that are in place to set up new recruits on payroll and to induct them into the Trust are adhered to and remain fit for purpose.
  • Ensure the maintenance of comprehensive employee resourcing records and associated IT systems such as TRAC and EDM, undertaking quality checks and audits as appropriate.
  • To develop, maintain and monitor feedback forms, surveys and verbal feedback from managers and candidates and develop action plans to make improvements where necessary.
  • To lead on the recruitment of VSMs and Non-Executive Directors as agreed by the Head of Resourcing.
  • To develop, deliver and review the Trust’s Recruitment and Selection training, for recruiting managers and service users, liaising with other subject matter expert leads (such as EDI Manager and Education Manager) to ensure the training is inclusive and fit for purpose.
  • To arrange and hold recruitment engagement sessions with recruiting managers to ensure excellent working relations, to build on the reputation of the team and learn from feedback received; making any recommendations for process changes to the Head of Resourcing in the first instance.
  • Deal effectively with customer complaints and service related issues, liaising with Key Recruitment Managers where appropriate.
  • To represent the Trust, at the request of the Head of Resourcing, at Regional NHS meetings and other related external meetings providing feedback to the Head of Resourcing.
  • Assist the Head of Resourcing in identifying and implementing changes to the Trust processes and procedures related to streamlining.
  • To carry out audits of recruitment process and pre and post-employment / contractual documentation to ensure that the Trust policies and procedures have been adhered to.
  • To monitor the recruitment process, reviewing the performance of the Team members, to ensure that is of high quality, efficient and effective.


  • Working with the Temporary Staffing Manager, play a key role in developing a regional leading temporary staffing service.
  • Produce regular reports relating to Temporary Staffing and Healthrostering matters, if necessary tailoring them to suit requirements, completing analysis as required.
  • Provide expert advice on complex business issues and risks relating to matters relating to Temporary Staffing, Healthrostering and People Services and liaise with business leads and divisional directors to identify where resourcing requirements represent a business risk and to develop appropriate project plans and strategies to increase efficiency and to mitigate risk.
  • Work with key business managers to establish strategic plans to deliver optimum temporary staffing activity to the services you partner in order to meet Trust objectives.
  • Working with the Temporary Staffing, People Services and Rostering Team leaders, ensuring they provide an effective and efficient service.
  • Support the Temporary Staffing, People Services and Rostering managers to investigate and resolve complex queries and complaints regarding the resourcing services, ensuring that any recommendations for improvement are implemented.
  • Keep the resourcing services managers informed on the Temporary Staffing picture and performance for the services within your allocated division.
  • Ensure the resourcing teams are fully informed of current and future activity, to ensure resource planning facilitates sufficient manpower to manage demand.
  • Through your knowledge of the services you partner, support with recruitment plans for the Trust Bank.
  • Through the use of data and temporary staffing knowledge, support the creation and implementation of plans to decrease agency spend and bank usage.
  • Factor temporary staffing usage into recruitment plans.
  • Using your knowledge of service need, support in developing the Trust Bank into a talent pool.
  • Create and implement plans to use the Trust Bank as a talent pools, filling substantive positions.


  • To undertake ad hoc projects in conjunction with other members of the HR Team.
  • Support the development and implementation of HR policies and procedures particularly related to the recruitment and resourcing services.

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