Jobs in Aurangabad for Fresher Graduates

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Online Sales Coordinator (Male)

Full Job Description

Job Description:

  • Handle customer complaints or problems telephonically.
  • Track required information through system & resolve customer issues.
  • Resolve customer issues in real time mandatorily.
  • Ensure no customer issues remain unresolved.
  • Identify and escalate priority issues.
  • Make calls to customers/vendors/Drivers if require to convince.
  • Document all call information according to standard operating procedures mandatorily.
  • Ensure timely prompt and quality services are being delivered to customer by vendors & Drivers.
  • Call for Feedback from the customers to ensure whether issue has been resolved.
  • Keep system update for supervision & audit mandatorily.
  • Ensure zero call drop rate.
  • Complete call logs mandatorily.
  • Should be ready to work in any given shifts.
  • Submit daily work report to TL’s mandatorily.

Education and Experience:

  • Freshers can apply.
  • Any Graduate.
  • Proficient in call center system & should be familiar with call center environment.
  • Required language proficiency English, Hindi, Marathi.
  • Experience of customer service principles and practices.
  • Experience of call center telephony and technology.
  • Experience of service industry.
  • Experience in a call center or customer service environment.
  • Good data entry and typing skills.

Job Location:

  • Aurangabad, Maharashtra.

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