Collections Specialist

Remote Jobs Calgary

Job Details

Hiring Organization  Robert Half® Recruiters & Employment Agency
Post Name  Collections Specialist
Qualification  Any Graduate
Industry  Private
Employment Type  Full Time
Work Hours  8 Hours
Salary  CAD 22 To CAD 25 Per Hour
Job Location Type  Work From Home


Our client, an established professional services company, requires a talented Collections Specialist to join their team in Calgary. This contract opportunity will offer the chosen Collections Specialist the chance to showcase their skills within this role.

General duties of the Collections Specialist are, but may not be limited to:

  • Oversee a portfolio of fleet accounts coming from the Crevier acquisition with various volumes and locations. Evaluate account status, and monitor terms to ensure that there is the ease of use in the credit process. Be able to react with an appropriate level of urgency in the negotiation of payment arrangements within our authority level and make decisions on held orders
  • Complete account reconciliations as/when required to ensure customer payment
  • Coordinate and obtain missing invoice copies and back-up
  • Escalate all credit-related complaints and come up with a solution
  • Identify and escalate with the Collections Supervisor all accounts identified as high risk or need to assign to a third-party collection agency
  • Manage administrative tasks regarding customer portfolios i.e. reports
  • Keep up to date on collections rules regarding consumer rights (i.e.: bankruptcy CCAA, and other options for creditor protection
  • Develop and maintain relationships with Operations, Finance, Corporate Adjudication, and Sales advising them of customer situations when required
  • Conflict management with internal and external customers, i.e.: peer to peer relationships
  • Will be required to deal directly with clients via phone calls and emails on a day-to-day basis
  • Review aging reports with Supervisor and management to ensure outstanding balances are being investigated
  • Payment investigation and communication with the Cash Application team


The primary requirements for this Collections Specialist role are:

  • Bilingual – French/English
  • 6+ months of collections experience in a customer service-driven environment; task-oriented and focused
  • Strong written and verbal communication skills for corresponding with colleagues, management, and customers
  • Software: Get Paid, JDE, and Excel (Pivot tables, V-lookup, etc.)
  • Ability to be very investigative and analytic

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