Customer Service Agent

French Customer Service Job

Job Details

Hiring Organization  D-Edge
Post Name  Customer Service Agent
Qualification  Any Graduate
Industry  Private
Employment Type  Full Time
Work Hours  8 Hours
Salary  EUR 19 To EUR 23 Per Hour
 Location   Paris, Île-de-France, France 75003 

Have you ever booked a hotel online?

Then you’ve probably used D-EDGE without knowing it. Every day, we help more than 12,000 hotels worldwide to develop their online visibility and sales through a range of SaaS and digital marketing solutions. Amongst the 350 D-EDGERs.

The R&D team is made up of a hundred or so enthusiasts who are reinventing hotel booking for both the traveler and the hotelier. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.


MISSION :

  • As the first contact, the CS Agentis in charge of answering incoming phone calls to CS support.
  • Answer to basic requests that do not require technical or specific investigation.
  • Handle partners’ dedicated email boxes.
  • Create, qualify and dispatch Salesforce cases to dedicated teams (Support/Connectivity Team/AM/or other teams).
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Providing customers with the organization’s service and product information.
  • Identifying, escalating priority issues, and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Completing call notes and call reports.
  • Managing administration, communicating, and coordinating with internal departments.

WHAT WE ARE LOOKING FOR :

  • High sense of customer relationship.
  • Sharp identification of customer’s request, asking specific questions in order to gather the most accurate information for Support to handle the case in the shortest possible time.
  • Fluent in French and English (additional language is a plus).
  • Excellent communication skills.
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.
  • Technical expert in related computer applications.
  • Able to react effectively and calmly in emergencies.

WHAT WE OFFER :

  • D-Edge is Remote Friendly.
  • 50% of transport costs from home to work.
  • Meal Allowance (Swile: 9,48€/day, paid at 50%).
  • Accor Employee Card: Discount on hotel bookings.
  • Incentives plans, bonuses, and wage savings.
  • Individual access to the Udemy e-learning platform (more than 100,000 online courses).
  • Online medical consultations (QARE).
  • CSE: Sports and cultural activities, gift cards, and various discounts.
  • Vendredi: Access a network of certified nonprofits to get involved in.

RECRUITMENT PROCESS :

  • Telephone interview with Talent Acquisition Manager.
  • Interview with Head of Technical Support France.
  • And welcome to D-EDGE!  :).

Please be aware that we will be asking for work references.

D-EDGE is an equal opportunity employer. We do not discriminate based on: race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

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