Customer Service Associate

HSBC Singapore Careers

Job Details

Hiring Organization  HSBC
Post Title  HSBC Singapore Careers
Post Name  Customer Service Associate
Qualification  Holder of GCE O Levels or Higher NITEC qualification.
Industry  Private
Employment Type  Full Time
Work Hours  8 Hours
Salary  SGD 4100 To SGD 4190 Per Month
 Location   Singapore 310145

Job Description 

The health and safety of our employees and candidates are very important to us. Due to the current situation related to the Novel Coronavirus (2019-Nov), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.

 As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment.

Process and will be on hand to answer any questions you might have. Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. Wealth and Personal Banking is our new global business combination.

Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region.

HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking to individuals and families.

To business owners, investors, and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management, and private banking, that best suit our customers’ needs.

We are currently seeking a high-caliber professional to join our team as a Customer Service Associate – Wealth and Personal Banking.

Principal Responsibilities

  • Provide over-the-counter banking services and assist with inquiries from customers.
  • Handle all over-the-counter banking transactions.
  • Promote HSBC products and services in a prompt, efficient, and professional manner.
  • Handle bulk cash transfers and deposits.
  • Report suspicious transactions to proper channels.


  • Holder of GCE O Levels or Higher NITEC qualification.
  • Relevant customer service experience in a financial institution.
  • Customer-oriented with strong interpersonal and communications skills.
  • A team player who thrives in a fast-paced and dynamic retail banking environment.
  • A self-starter who can work independently and under minimal supervision.
  • Good command of spoken and written English.

To be considered for this role, the relevant rights to work in Singapore are required. HSBC is committed to building a culture where all employees are valued and respected and opinions count. We take pride in providing a workplace. That fosters continuous professional development.

Flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.

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