Customer Service Executive Jobs in Pune

Customer Service Executive

Job Summary:
We at Robu.In (Macfos Limited), are looking for smart candidates having good communication skills, good interpersonal skills, and who are able to handle stress/work pressures well. The candidate should possess good listening skills, with the ability to think quickly, make a recommendation or provide solutions to the customer’s problem. A clear & pleasant speaking voice with fluency in English are required. We here at ROBU.IN are building a High-Performance team & have a vacancy for Customer Service Executive to join our team. Please note this is an entry-level position and is suitable for Candidates with at-least 1-2 years of experience in Customer Care profile.

Number of Positions: 02 required.

Experience: 1-2 Years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred).

Salary Range CTC: Rs.2,38,094/- per annum (In-hand: 15,000/- pm) -to- Rs.3,00,343/- per annum (In-hand: 20,000/- pm).

Educational Qualification: Any Graduate, Under-Graduate, 12th passed.

Required Skills:
The major skills and competencies required in a candidate are:

  • Fluent communications skills: English (Both verbal and written).
  • Ability to listen and active problem-solving skills.
  • Good interpersonal skills.
  • Ability to handle pressure.
  • Basic Computer Knowledge, MS-Word/Excel/PowerPoint.

Gender: Male/Female (anyone can apply).

Job Responsibilities and Duties:
The responsibilities & duties of the Customer Service Executive would be:

  • To handle the customer queries and escalations systematically, providing them with the best solutions.
  • To handle the customer calls and tickets (emails).
  • New customer addition and customer retention.
  • Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
  • Keeping records of customer interactions & transactions, recording details of inquiries, complaints & comments, as well as actions that are taken. Process orders, Order forms/applications.
  • The follow-up to ensure that appropriate actions are taken on customers/clients’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigations.


  • Limited Calls. No heavy call flow level, per day (mostly less than 40).
  • Day Shift only.
  • Semi-voice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.
  • Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
  • 1 Fixed Weekly-Off (Sunday) and 2nd Weekly-Off will be Rotational (rotational off changes on weekly basis).

Job Types: Full-time, Permanent

Salary: ₹238,094.00 – ₹300,343.00 per year


  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Provident Fund


  • Day shift
  • Fixed shift

Ability to commute/relocate:

  • Dighi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)


  • Higher Secondary(12th Pass) (Preferred)


  • Customer service/ Customer care/ Customer Support: 1 year (Preferred)


  • English (Preferred)

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