Customer Service Representative


  • Full Time
  • Anywhere

Remote Customer Service Jobs Los Angeles

Job Details

Hiring Organization Social Security Administration
Post Title Remote Customer Service Jobs Los Angeles
Post Name Customer Service Representative
Qualification  Any Graduate
Industry Government
Employment Type  Full Time
Work Hours  8 Hours
Salary USD 41530 To USD 53988 Per Year
Job Location Type Work From Home

Duties

Once selected for the Customer Service Representative (CSR) position in SSA, you will contribute to the Agency’s mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone, or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.


Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller’s question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Requirements

Conditions of Employment

  • U.S. Citizenship required
  • Selective Service Registration, if applicable. (www.sss.gov)
  • Fingerprinting and background and/or security investigation required
  • Job offers are contingent on fingerprinting and background/security investigation results
  • Selectees are required to serve a 1-year probationary period
  • Must pass Meet-and-Deal panel interview
  • Selectees are required to complete an 11-13 week technical training class
  • Relocation expenses will not be paid

Qualifications

If you are using experience to qualify, you must have:

GS-5:52 weeks of full-time specialized experience equivalent to the GS-4 level in the Federal Service performing the following tasks:

  • Applying laws, regulations policies, or procedures to provide assistance in preparing forms or documents;
  • Answering questions from members of the public or their representatives to obtain or provide information;
  • Using a computer to reconcile discrepancies or enter data, and
  • Responding to written inquiries and drafting a variety of other written products.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

SELECTIVE PLACEMENT FACTOR

COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW – Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person, or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease, and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job.

NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment.

Education

SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:

  • Ability to interpret and apply laws, regulations, and operating procedures.
  • Ability to communicate orally.
  • Ability to use the computer and web-based applications.
  • Ability to use reasoning to analyze issues in order to make decisions and resolve problems.
  • Ability to organize, prioritize, and process a large volume of work within established deadlines.
  • Ability to communicate in writing.

Required Documents

You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.

  • PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.
  • Foreign Education: If your transcripts show education completed in foreign colleges or universities, you must also provide documentation that the education credentials have been evaluated by a private organization that specializes in the interpretation of foreign education programs and such education has been deemed equivalent to that gained in a conventional/accredited U.S. education program; or full credit has been given for the courses at the U.S. accredited college or university.
  • INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement and must also provide:
  1. Proof of eligibility with your application. Such proof may include: A copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); AND
  2. proof of your most recent performance rating of at least “fully successful” (Level III) or equivalent.

Apply Now

Leave a Comment