Job Vacancies in Nigeria

  • Full Time
  • Nigeria

Customer Support Representative

Full Job Description

Remote (Work From Home) Full Time
IT & Telecoms USD More than 12,000+
1 week ago

Job Summary

As a member of the Customer Support team at Descript, you create phenomenal support experiences for multimedia content creators and influencers around the world.

  • Minimum Qualification:Others
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements


  • Deliver personalized and proactive support to end-users and enterprise clients over various communication channels (email, live chat, video conferencing).
  • Capture and record accurate and detailed client information using CRM tools.
  • Troubleshoot and escalate technical support incidents to next-level support and engineering teams.
  • Provide regular updates to customers on the status of their requests.
  • Helping verify and maintain internal support articles.


  • 1-2+ years of recent experience providing multi-channel customer support on a rapidly evolving software product.
  • Hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar).
  • Familiarity with Zendesk or comparable CRM platforms.
  • Familiarity with Stripe or other payment processing systems.
  • Must have an appropriate remote work environment (including stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers.


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