Customer Support Representative
Full Job Description
Remote (Work From Home) Full Time
IT & Telecoms USD More than 12,000+
1 week ago
As a member of the Customer Support team at Descript, you create phenomenal support experiences for multimedia content creators and influencers around the world.
- Minimum Qualification:Others
- Experience Level:Entry level
- Experience Length:1 year
- Deliver personalized and proactive support to end-users and enterprise clients over various communication channels (email, live chat, video conferencing).
- Capture and record accurate and detailed client information using CRM tools.
- Troubleshoot and escalate technical support incidents to next-level support and engineering teams.
- Provide regular updates to customers on the status of their requests.
- Helping verify and maintain internal support articles.
- 1-2+ years of recent experience providing multi-channel customer support on a rapidly evolving software product.
- Hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar).
- Familiarity with Zendesk or comparable CRM platforms.
- Familiarity with Stripe or other payment processing systems.
- Must have an appropriate remote work environment (including stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers.
To apply for this job please visit ng.indeed.com.