The Emirates Group
Aircraft Loading Supervisor
Job Purpose: dnat a is one of the world’s largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally. As an Aircraft Loading Supervisor, you will be responsible to safely coordinate arrival and departure below wing activities of the aircraft, by leading and briefing loading teams on the handling requirements and ground support activities and ensure alignment with the SLA’s, standards operating procedures and highlights any potential handling constraints. Undertakes aircraft pushback operations. Job Outline: • Generic Accountabilities: Policies and Procedures: – Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations – Implements day-to-day operations assigned and ensures compliance with the established standards and procedures Safety: – Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions – Ensures safety of staff and that they have the knowledge, and confidence to work safely by providing support, direction , being a role model for the desired safety behaviours Supervisory: – Leads team of staff on the day of operations, undertaking all loading and equipment operation activities to safely handle all arrival & departure flights efficiently – Coaches staff / team members in order to develop staff competencies, ensuring optimum performance. • Specific Accountabilities: – Conducts briefings (commencement of Turnaround) to ensure staff are aware of any particular information related to the aircraft they will handle. – Supervises the turnaround process to ensure availability of resources on time, accurate operating process in line with the safety standards – Communicates regularly with team members and service partners to ensure all flights are handled in a timely manner and any problems are overcome efficiently – Supervises the loading process to ensure that the aircraft is loaded in line with the load sheet, Loading Instruction Report Form (LIRF) and any related documents for arrival, departure and turnaround flights. – Coordinates and communicates regularly with Customer Service Team Leaders with regards to boarding status, any passenger offload and figures to ensure that the final load-planning information is updated and accurate – Escalates any Ground Services Equipment (GSE) serviceability concerns to the manager on shift – Coordinates with cockpit and cabin crew to obtain boarding clearance and fuel figures and ensures that this information is passed to the boarding team and load control. – Liaises closely with Lead Equipment Operator to ensure loading activities continue uninterrupted during the periods he is coordinating with crew. – Is responsible to handle freighter aircraft lower deck and below the wing activities independently with the support of a Lead Equipment operator.
Qualifications & Experience: To Qualify for the role, you must meet the following. – High School graduates ( 12 years of schooling) with 4-6 years of experience in in ground handling / aircraft handling or customer services – Diploma in Aviation with 3 plus years experience in ground handling / aircraft handling or customer services – UAE Driving Licence in order to gain ADP to operate – Fundamentals of Load Control – Advanced understanding of the Turnaround Process – Proficient understanding of Customer SLA – Proficient understanding of dnata’s airport operations KPIs – Proficient Supervisory Skills – Proficient Safety Awareness Skills
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
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