Customer Service – English speaker

Job Summary & Mission:

We are currently seeking a Customer Care Representative who will report to the Team coordinator Customer Care Key Accounts to join us as a valuable member of our dynamic Customer Care team in Padova. The person will be hired as a replacement worker for a maternity leave.

How you will contribute

You will hold complete ownership of assigned Customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results by liaising directly with the Key account manager
You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:
- Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms
- Delivery flow management by liaising directly with Sales Execution, Logistics and Customer whilst acting as first point of contact in the event of any query or issue
- Support during sales events such as Buying days, brands/product presentations, Customer visits, etc. through active participation in both organizational preparation and live execution
- Customer master data management ensuring timely maintenance, accuracy and completeness
- Backorders and open orders portfolio management

You will act as Customers first point of contact in case of order to cash topics: managing and solving Customers complaints, identifying and escalating priority issues, providing to Customers all product and service information they may need.

Required Skills: