English Jobs in Italy

Customer Service – English speaker

Job Summary & Mission:

We are currently seeking a Customer Care Representative who will report to the Team coordinator Customer Care Key Accounts to join us as a valuable member of our dynamic Customer Care team in Padova. The person will be hired as a replacement worker for a maternity leave.

How you will contribute

  • You will hold complete ownership of assigned Customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results by liaising directly with the Key account manager
  • You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:
    • Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms
    • Delivery flow management by liaising directly with Sales Execution, Logistics and Customer whilst acting as first point of contact in the event of any query or issue
    • Support during sales events such as Buying days, brands/product presentations, Customer visits, etc. through active participation in both organizational preparation and live execution
    • Customer master data management ensuring timely maintenance, accuracy and completeness
    • Backorders and open orders portfolio management

You will act as Customers first point of contact in case of order to cash topics: managing and solving Customers complaints, identifying and escalating priority issues, providing to Customers all product and service information they may need.

Required Skills:

  • Bachelor/Master’s degree in Languages ​​or similar
  • Experience in B2B customer service environment
  • Good working knowledge of Office Pack (Excel)
  • Fluent in English and Italian – any additional language as a plus
  • Customer-oriented
  • Problem-solving attitude with strong focus on results
  • Team player
  • Knowledge of Incoterms, customs rules and triangulations as a plus

To apply for this job please visit it.indeed.com.

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