Jobs in Call Center in Chandigarh

ESS Global

Call Center Manager

Full Job Description

Job roles and responsibilities:

We are looking for a skilled Call centre manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call centre manager, you must also have excellent customer service and communication skills.The goal is to do everything possible to attain goals and achieve great results for our company.

Role and Responsibilities:

· Develop objectives for the call center’s day-to-day activities

· Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

· Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)

· Assume responsibility of budgeting and tracking expenses

· Hire, coach and provide training to personnel to maintain high customer service standards

· Monitor and improve ordering, telephone handling and other procedures

· Evaluate performance with key metrics (accuracy, call-waiting time etc.)

· Prepare reports for different departments or upper management

· Reaching potential or existing clients to advice them about the services or administration utilizing pre-defined scripts.

· Posing questions to comprehend client necessities.

· To explain the benefits of the product or service to team members along with potential clients.

· Train the team to retain the customer in case of dissatisfaction with the product or service.

Qualifications and preferable skill Requirements:

· Proven experience as call center manager or similar position

· Experience in customer service is required

· Knowledge of performance evaluation and customer service metrics

· Proficient in MS Office and call center equipment/software programs

· Outstanding communication and interpersonal skills

· Excellent organizational and leadership skills with a problem-solving ability

· Positive and patient

· Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

  • Outstanding negotiation skills to resolve issues and address complaints.

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹40,000.00 per month


  • Provident Fund


  • Day shift
  • Fixed shift
  • Morning shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How many years of experience do you have in immigration industry?


  • total work: 5 years (Required)
  • Telecommunication: 4 years (Preferred)

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