Canada Jobs Hotel

Security Supervisor

Division: Administration

Department: Security

Reports to: Director of Security

* Due to local laws, we will give priority consideration to candidates with authorization to work in Canada, and fluent in French and English, both orally and in writing.

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for someone who has a strong work ethic, a high level of integrity, a concern for quality, cultural sensitivity, and a sense of customer service.

Job Summary

The Security Supervisor is responsible for helping the Security Manager and his deputy to manage the Security department. This person is in charge of controlling and ensuring the correct application of all the procedures of his service and works in close collaboration with his head of service as well as all the departments of the hotel.

The supervisor must demonstrate a very good team spirit, have an excellent presentation, good speech, and good interpersonal skills to meet the expectations of a high-end clientele. Organized, this person manages the daily life of the service both at the operational and administrative levels.

His organizational and managerial qualities are also necessary in day-to-day team management in order to develop the skills of each of his employees. A leader, diplomat, and attentive listener, she is also responsible for managing complaints, whoever she is dealing with.

Main responsibilities

• Manage and supervise a team under his own responsibility in the absence of the department head;
• Manage possible problems and dissatisfactions encountered by customers with the support of his direct or indirect manager;
• Encourage, supervise, and coach the team;
• Help the Security Director to establish schedules, manage leave and overtime recovery for his team in line with the hotel’s activity;
• Follow up with the various service providers;
• Analyze and evaluate the work of security employees and submit annual evaluations within the time limits requested by the Human Resources Department;
• Actively participate in department meetings. Take care of the report.
• Provide customers with pleasant, efficient, and professional service in accordance with Four Seasons standards;
• Provide support for the integration and training of new employees and help them in their tasks;
• Take note of the instructions of the day and follow them during the work shift;
• Transmit the day’s instructions precisely and clearly so that the next team has all the information necessary to carry out a quality follow-up;
• Train hotel security employees;
• Ensure the follow-up and archiving of objects found in the establishment;
• Help customers who have difficulty using the safe available in their rooms;
• Help customers to open their room door in the event of loss or non-functioning of their key;
• Welcome visitors, and members of external companies by registering them;
• Guide visitors/customers as soon as they enter the hotel and answer any questions they may have;
• Know the different services and benefits offered to customers and the schedules of the different points of interest in the hotel;
• Ensure the cleanliness of the security post and the staff entrance;
• Participate in operations manager shifts (“Lobby Lizard”);
• Perform any other task related to the functions;

Desired qualifications and skills

• Ability to communicate perfectly in English and French, both orally and in writing;
• Have excellent resistance to stress and manage it positively and effectively;
• Be comfortable in a fast-paced environment;
• Demonstrate a very good team spirit;
• Interest and ability to provide unparalleled service to our internal and external customers and our suppliers;
• Have good elocution, in French and English, and good interpersonal skills to meet the expectations of a high-end clientele;
• Maintain a professional appearance and conduct themselves maturely and with integrity at all times, including performances outside the hotel;
• Attention to detail and ability to multi-task in a fast-paced environment;
• Be organized, meticulous and resourceful;
• Standing/walking, squatting, kneeling repeatedly during the day;
• Carry, and move loads of varying weight while respecting appropriate gestures and postures;
• Perform continuous video surveillance;
• Maintain sustained vigilance to the various alarm signals;
• Be able to manage several calls taken;
• Demonstrate discretion in the management of certain sensitive situations;
• Good computer skills, including working knowledge of MS Word, Excel, and Lotus Notes;
• Previous experience of 2 to 3 years in a similar position;
• Diploma or certification from an accredited security school;

Benefits for you

• Supplementary health coverage (dental, vision, life insurance, RMT, prescription drugs, etc.) after the probationary period;
• Discounts at MARCUS restaurant and our 5-star spa;
• Employee Theme Recognition Days and Events – Employee of the Month, Years of Service Celebrations, Anniversary Events, and more. ;
• Free meal per shift in our employees’ dining room (Café 1440);
• Retirement plan with employer contribution;
• Paid leave, vacation days, and 2 additional floating public holidays per year;
• Excellent training and development program;
• Employee travel program, including complimentary stays at Four Seasons worldwide (based on length of service and subject to availability).

The list of tasks specified above is not exhaustive, your function will require constant adaptation to situations of high activity and specific management of customer relations.

Our organization is an equal-opportunity employer committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is only used for the purpose of lightening the text. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by state or federal law.

–Security Supervisor

Division: Administration

Department: Security

Reports to: Director of Security

* Due to local laws, we prioritize applicants who have permission to work in Canada, and it is essential in both English and French, both orally and in writing.

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, cultural sensitivity, and a sense of customer service.

Core Responsibilities

• Manage and coach the security team in the absence of the department head;
• With support from upper management, manage all problems and complaints that may be brought to your attention by guests;
• Motivate, supervise, and coach the team;
• Help the director of security with regards to scheduling, holiday management, and overtime management always while keeping in mind hotel operation’s needs;
• Follow up on various requests;
• Analyse and evaluate the work of the security team, remit all evaluations in a timely fashion to the Human Resources director;
• Actively participate in department meetings and prepare appropriate summaries;
• As per Four Seasons standards, offer guests a pleasant, efficient, and professional service;
• Act as a support in the onboarding and training process of new employees and help them complete their tasks;
• Follow up on daily tasks/requests to ensure they are followed up on;
• Transmit in a clear and direct manner all daily follow-ups/tasks to be done to the next shift so as to ensure they have all the necessary information and can follow up appropriately;
• Train all hotel security staff;
• Ensure proper storage and follow-up are done for all lost and found items in the hotel;
• Help guests who are experiencing problems with their in-room safe;
• Help guests access their rooms in the event of a lost or defective room key;
• Welcome visitors, contractors, and external vendors and register them in the visitors log;
• Help direct visitors and guests upon arrival at the hotel and answer any questions they may have;
• Have excellent knowledge of the services and amenities offered by the hotel as well as their schedules;
• Ensure that the security spaces and employee entrances are kept clean at all times;
• Participate in Lobby Lizard shifts;
• Perform all other related tasks;

Desired qualifications and skills

• Ability to communicate fluently in English and French, both orally and in writing;
• Have excellent resistance to stress and manage it positively and effectively;
• Be comfortable in a fast-paced environment;
• Demonstrate a very good team spirit
• Interest and ability to provide outstanding service to our internal, and external customers and our suppliers;
• Have excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;
• Maintain a professional appearance and behave in a mature manner with integrity at all times;
• Attention to detail and ability to multitask in a dynamic environment;
• Be organized, meticulous and resourceful;
• Spend long hours standing, walking, kneeling, and bending down over the course of the day;
• Able to carry and lift objects of varying weights using proper equipment and postures;
• Able to continuously check video surveillance equipment
• Heightened sense of awareness, especially regarding any alarm signals;
• Able to handle multiple calls at a time;
• Discrete when handling matters of a delicate nature;
• Strong computer skills, including a working knowledge of MS Word, Excel, and Lotus Notes;
• 2-3 years experience in hotel security or a similar position;
• Post-secondary degree or certification from a certified school in security or related field;

What’s in it for you?

• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after the probationary period ;
• Discounts at MARCUS Restaurant and our 5-Star Spa ;
• Employee theme recognition days and events- Employee of the Month, Years of Service celebrations, birthday events, etc. ;
• Complimentary meal per shift in our employee dining room (Café 1440) ;
• Retirement plan with employer contribution ;
• Paid time off; vacation days and 2 additional floating holidays per year ;
• Excellent training and development program ;
• Employee Travel Program, including complimentary stays at Four Seasons globally (by the length of service and subject to availability).

The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected under provincial or federal laws.