Position: Team Leader Location: Chikkajala, Bangalore Company: Flipkart
Flipkart, one of India’s largest e-commerce companies. As a leader in the online retail industry, Flipkart provides an exciting and dynamic work environment where you can make a significant impact and contribute to the growth and success of the organization.
- Team Management: Lead and manage a team of customer service representatives to ensure excellent customer support. Set performance goals, provide guidance and coaching, conduct regular performance reviews, and motivate team members to achieve individual and team targets.
- Operational Efficiency: Monitor team performance metrics, such as response time, customer satisfaction ratings, and first-call resolution rates. Identify areas for improvement, implement process enhancements, and streamline workflows to optimize operational efficiency.
- Escalation Handling: Handle escalated customer issues and complaints with a customer-centric approach. Resolve complex customer problems promptly and effectively, ensuring a high level of customer satisfaction. Coordinate with other internal teams to resolve issues and provide timely resolutions.
- Leadership Skills: Proven leadership abilities with the ability to motivate and inspire a team. Excellent interpersonal and communication skills to effectively communicate goals, and feedback to team members.
- Problem-Solving: Strong analytical and problem-solving skills to identify root causes of issues and implement effective solutions. Ability to think critically, make quick decisions, and handle challenging situations with composure.
- Customer Focus: Passionate about providing exceptional customer service. Ability to understand customer needs, empathize with their concerns, and provide appropriate solutions to ensure a positive customer experience.
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