12th Pass in Mumbai

Primary Job Responsibilities would be:

• Understand the customer requirements and provide schedules
• Tackling Incoming Calls from Existing and New client base
• Reaching out to customers via calls to address their requirement and converting them
• Sending daily reports to the Management Team
• Manage customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Key Skills we are looking for:

• Ability to work as part of team
• Disciplined and hard working
• Active listening and solution oriented approach
• Ability to multi-task, prioritize, and manage time effectively.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹15,000.00 – ₹22,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Flexible shift
• Rotational shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)