HDFC Bank Recruitment in Delhi

  • Full Time
  • India

Collections Manager

Job Details

Hiring Organization HDFC Bank
Post Name Collections Manager
Qualification Post Graduate
Industry  Private
Employment Type Full Time
Work Hours  8 Hours
Salary  30000/- To 35000/- Per Month
 Location   Delhi, India 110001

Job Description

Job Purpose:

  • Deliver significant portfolio indicators and maximize Recovery and ensure working in all defined portfolio slabs.
  • Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head.
  • Ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.
  • Liaison with other functions and departments viz. sales, credit, operations, RIC, etc.

Job Responsibilities:

1. Receivable Management


  • Define and review collection strategies for the portfolio managed
  • Achieve the monthly and annual recovery numbers as per the targets set.
  • Grow the ROR (recovery rate) percentage of the portfolio as per the target given on a monthly basis.
  • Achieve the set benchmark on fresh pool conversions
  • Mark lien and force hold for all eligible accounts and track progress
  • Receipt Cut Count, Settlement Raised count achieved as per targets published. Refer Score Card


  • Track Settlement approvals and Conversions
  • Track broken settlements and their conversions
  • Settlement process involving the issue of settlement letters to be in line with approvals received

2. Vendor Management

  • Maintain a professional relationship with the vendor
  • Ensure compliance from the vendors on laid down processes.
  • Adherence to the Banks Code of Conduct by vendor staff.
  • Improve collection efficiency and maximize recoveries.
  • Ensure the ACR levels are maintained in accordance with portfolio volumes
  • Account level review completed and required trials captured
  • Vendor rationalization is to be tracked and appropriate decisions are taken to continue/weed out with prudence

3. Process Management

  • All Bank’s processes are to be adhered to in totality in Unit performance.
  • Key process deliverables listed below, but not limited to, include
  • Cash deposit process including monitoring TAT taken by agencies to deposit money collected. Complete adherence to the laid down process on repossessions of secured assets.
  • ID Card issuance and renewal as per process o Issuance of monthly performance/target letter o Manage CRM escalations and ensure resolution of all cases.
  • Vendor and yard visitations as per process guidelines
  • Report any anomalies/exceptions found at the vendor shop and make required corrective measures.
  • Timely closure of ARTS tracker
  • GR Open entries to be tracked and closed on time
  • No pendency of open entries beyond 10 days o Nil pendency/disc

To apply for this job please visit

Also: Search Your DREAM JOBS

Leave a Comment