HDFC Bank
Retail Branch Banking
Job description
Roles and Responsibilities
Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.
Own all branch-banking objectives and overall branch supervision, Ensure achievement of overall Branch Targets by generating business and cross sales
Key Customer Relationship Management & supervision of all High Net Worth customer programs
Ensure all components of the branch sales model function as per design
Complaints Handling
Review Branch Operations reports
Managing teller operations and vault
Branch Merchandising & co-ordination with Marketing at product level
Review vault register and Key Registers
Review Suspense & Dummy accounts
Ensure compliance with Banking rules, Regulations & Procedures
Periodic review of progress vs. Objectives Ensure clarity of Business objectives among staff
Adherence of sales process & Operational Checklist
Desired Candidate Profile
- Exposure to banking preferable
- Graduation: (Min)
Certifications:
- AMFI Certification(Optional)
- IRDA Certification(Optional)
- NCFM Certification (Optional)
To apply for this job please visit www.naukri.com.