Customer Service Executive Female
|Post Name||Customer Service Executive Female|
|Employment Type||Full Time|
|Work Hours||8 Hours|
|Salary||15000/- To 30000/- Per Month|
|Job Location Type||Work From Home|
Full Job Description
CUSTOMER SERVICE EXECUTIVE FEMALE ONLY FOR THE NIGHT SHIFT
Looking for young enthusiastic individuals willing to be a part of a fun work environment. The candidate must have good communication skills and be fluent in English. Looking for females only.
The key responsibilities are as follows:
- Managing inbound and outbound calls in a timely manner.
- Assisting customers in onboarding them onto our mobile applications.
- Motivating customers in increasing our mobile application usage.
- Providing information to our customers on newly added features on our applications.
- Building sustainable relationships and engaging with customers with a view to building rapport with them.
- Record-keeping duties are to be performed on regular basis.
- Answering general customer inquiries through calls, chats, and emails until the inquiry is closed.
- Managing customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.
- Maintaining customer service log, tracking all incoming inquiries, and detailing out customer requests, product defects, etc.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Must be fluent in English with excellent communication skills. Excellent English speaking & logical reasoning skills are required.
- Must have proven experience of 2 or more years in the Customer Service Department.
- Ready to join immediately with an available prerequisite: Laptop & WIFI
- Comfortable in rotational shifts (day & night) according to the UK time zone.
- A total of 2 rounds of interviews will be conducted and full paid training will be provided.
- Flexible schedule
- Work from home
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
To apply for this job please visit www.linkedin.com.