Hindi Call Center Jobs In Mumbai For Freshers Work From Home

  • Full Time
  • India

Customer Service Representative

Job Details

Hiring Organization  Futurehook Technologies
Post Name Customer Service Representative
Qualification Diploma (Preferred)
Industry  Private
Employment Type  Full Time
Work Hours  8 Hours
Salary  300000/- To 500000/- Per Year
Job Location Type  Work From Home

Full Job Description


  • Working from a standard protocol and utilizing documented processes to respond to customer issues.
  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Assess and review reports submitted by engineers from various regions.
  • Updates information in CRM to keep records of customer interactions, transactions, comments, and complaints.
  • Communicating with customers through various channels (phone, email/chat).
  • Coordinate with teams working in different regions to ensure customer satisfaction.
  • Successfully resolve simple to moderate technical issues related to IOT hardware and software from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, and specifications.
  • Begin to proactively assist customers to avoid or reduce problem occurrence.
  • Individuals must possess a minimum of 6 months to 1 year of general experience.

Knowledge And Skills

  • Excellent written and verbal communication skills.
  • High initiative and energy level with good influencing, decision-making, and collaboration skills.
  • Experience in customer-facing roles either remote or face-to-face.
  • Computer proficiency with applicable software applications like Microsoft Office, and AUTOCAD.
  • Demonstrated problem-solving skills.
  • Excellent fluency in language to be supported.
  • Experience in a phone-based remote role, e- support, e-chat, or similar.
  • Familiarity with CRM and related Tools.

Job Type: Regular / Permanent

Salary: ₹300,000.00 – ₹500,000.00 per year


  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time


  • Day shift
  • Fixed shift
  • Weekend availability

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Whitefield, Bengaluru – 560066, Karnataka: Reliably commute or planning to relocate before starting work (Required)


  • Diploma (Preferred)


  • English (Required)
  • Malayalam (Preferred)
  • Tamil (Preferred)

To apply for this job please visit in.indeed.com.

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