Hospital Job in Abu Dhabi

NMC Royal Hospital KLF

Customer Relationship Supervisor

Job Summary:
The Customer Care Supervisor provides direction and control over all the reception activities. She/ he supervises, coordinates, and monitors the performance of all those under her responsibilities in order to promote an efficient and effective delivery of quality service.

Duties & Responsibilities:

  • Monitoring all Receptions in coordination with Floor Supervisors.
  • Establish, monitor and ensure professional standards are maintained within the Department.
  • Ensures that programs and standards for ongoing education of the receptionist are established periodically or as the need arises.
  • Facilitate communication between the front office executives and the patient/clients and other members of the health care discipline to include solving inter-unit or inter-departmental queries / problems.
  • Develops staffing needs and participate in recruitment planning for resources allocation in coordination with the management.
  • Provide appropriate coverage for unscheduled absenteeism and/or sick leaves and emergency leaves.
  • Advise Floor supervisors in preparation of the monthly duty roster of the receptionists as well as the scheduled annual leaves of the receptionists.
  • Ensures preventive and ongoing maintenance of equipment is carried out and reporting all failure or deficiencies through appropriate channels or department heads.
  • Handles the orientations and evaluations of all new staff in the Hospital.
  • Ensure grooming standards of receptionists.
  • Yearly staff appraisal as competency check and putting forward recommendations in collaboration with Human Resource Department.
  • Coordinates the ordering and stitching of uniforms for all Front Office staff in NMCRH-KHALIFA CITY.
  • Serves on Administrative and other hospital committees as requested.
  • Performs related duties as assigned by the Head of the Department.
  • Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements
  • Work accordance with the documented OSH procedures and instructions, specific responsibilities
  • Be familiar with emergency and evacuation procedures
  • Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports
  • Comply with Waste management procedures and policies
  • Attend applicable OSH/Infection control training programs, mock drills and awareness programs
  • Use of appropriate personal protective equipment and safety systems
  • Ensure that employee follow applicable OSH/ Infection control policies, procedures and standards
  • Provide OSH information, training and Supervision to the staff
  • Report any OSH relevant Incident, Near misses and hazards in the departments in timely manner.
  • Make sure that incident corrective action has been implemented.
  • Assist with preparation of risk assessments and monitoring the control measures.
  • Ensure trainings are conducted, including general/departmental/FMS/OSH orientation for new employees and transferred employees, refresher training for department staff etc.


Qualification, Licensure, Education, Experience, Special Skills:
  • Preferably a college graduate in any discipline.
  • Minimum 5 to 10 years’ experience in handling reception in a patient focused environment and operation of multi-line switchboard system. Preferably with minimum 3 years’ experience as Supervisor.
  • Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
  • Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills
  • Patient focused; service oriented; patient & understanding.
  • Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
  • Reliable, punctual, dependable, and responsive.
  • Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.

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