Hospitality Jobs in Dubai

The First Group

IT Executive – Hospitality

Our Company – Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

With nearly 9,000 hotels across the globe and through its network of nearly 790,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the hospitality industry. The company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The Company’s award-winning Wyndham Rewards® loyalty program offers more than 56 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums, and holiday homes globally.

Our Brand – TRYP by Wyndham®

POWERED BY THE CITYTRYP has locations in every country on your bucket list, from Berlin to Barcelona, New York City to São Paulo and of course, the city of superlatives, Dubai. Each TRYP hotel is nestled in the heart of the city, giving you easy access to downtown hubs, for a rich and authentic experience. Business travelers will revel in our comfortable settings and plentiful amenities, and families will delight in many of our convenient facilities and offers. All our guests will enjoy their way into the city’s best kept secrets and more.

Our passion for our guests is equal to our passion for our cities. Our global locations put you at the fore of the urban scene, while our local and connected TRYPSTERS guide you to unique and memorable experiences – from great local cuisine to fabulous nights in the town. We want to wine you, dine you, relax you, and connect you.

Our Hotel – TRYP by Wyndham Dubai

With 650 guest rooms and suites, the four-star TRYP by Wyndham Dubai is currently the largest TRYP by Wyndham hotel in the world! Centrally located in Al Barsha Heights formerly known as TECOM, the hotel will be within easy reach of popular attractions including the Mall of the Emirates, Palm Jumeirah and the Expo 2020 site. Hotel facilities include NEST, one of the world’s first fully integrated co-working spaces within a worldwide branded hotel, which offers both shared and private meeting and event areas, rentable desks, and various networking opportunities. The hotel also features a spa, gymnasium, outdoor pool and a wide variety of food and beverage outlets including a coffee shop, club lounge, an International all-day dining restaurant, a Mediterranean Restaurant and lounge, and an authentic Spanish Taberna.

Work Culture and Benefits

Embark on a rewarding career with TRYP by Wyndham Dubai where you will be supported throughout your professional journey with tailored learning opportunities and development training. We are committed to providing a nurturing environment where all of our team members can explore personal and professional development opportunities throughout their tenure with us. We offer a variety of leadership training, mentoring opportunities, and educational support to continually foster a culture of diversity and inclusion.

We are committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our team members with comprehensive benefit programs and resources which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.

Job Description:

The IT Support Executive role will be involve in managing and troubleshooting computer hardware and software systems, including installation and configuration of networks, POS systems, and databases. The IT Support Executive will provide technical support to end-users, maintain an inventory of technology devices, and ensure adherence to information security policies. The ideal candidate should have at least 3 years of experience in a similar role, a Bachelor’s degree in Computer Science or Information Technology or equivalent training and certification, and knowledge of relevant operating systems, software, and network installation and configuration. Strong problem-solving skills, attention to detail, efficient troubleshooting abilities, and effective communication skills are also essential for the role. The position may require on-call response to incidents and oversight of a 24x7x365 environment.
  • Troubleshoot System and Hardware
  • Managed Information Security
  • Install and Configure Network Equipment
  • Manage POS and Procurement databases and other Hospitality Systems application
  • Support the operational needs for POS requirements such as RVC Configuration, creating Menu Items & packages, Classes, SLU, NLU, and configure reports.
  • Setup, Install and troubleshoot POS, Check and KOT printers
  • Relevant knowledge for operating Audio and Video equipment
  • Follow all company policies and procedures; protect company assets.
  • Responsible for providing comprehensive IT support and technical functions.
  • Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result.
  • Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
  • Responsible to adhere with all information security policies and hotel procedures
  • Supports technical needs of conferences.
  • Maintain inventory of all technology devices
  • Supporting the roll-out of new applications and user related trainings.
  • Prepare project status reports
  • Prioritizing and managing many open cases at one time.
  • This position will also require on-call response to incidents as necessary.
  • Oversight and management of a 24x7x365 environment which may require some off shift work

Desired Skill & Expertise:

  • Working knowledge of relevant operating systems, software, network installation and configuration
  • 3+ years of experience in a similar role
  • Excellent problem-solving and critical thinking skills
  • Keen attention to detail
  • Can work under pressure
  • Good organization, time management and prioritization
  • Efficient troubleshooting abilities
  • Effective communication skills, including speaking, writing and active listening
  • Bachelor of Science in Computer Science or Information Technology or equivalent training and certification
  • CCNA, MSCA, and CompTIA A+ is a plus while knowledge of Micros, FMC and SUN System is an asset

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