Jobs in Haridwar Vacancy 2023

Greeting guests: The front office associate is responsible for welcoming and greeting guests when they arrive at the hotel. They should be friendly, approachable, and knowledgeable about the hotel’s services and amenities.

Checking guests in and out: The front office associate is responsible for checking guests in and out of the hotel, which includes verifying their identity, taking payment, and providing room keys.

Handling reservations: The front office associate is responsible for managing room reservations, including making changes to reservations, canceling reservations, and helping guests find alternative accommodations if necessary.

Managing guest inquiries: The front office associate should be knowledgeable about the hotel’s services and amenities, as well as local attractions and events. They should be able to answer guest inquiries and make recommendations for dining, entertainment, and sightseeing.

Handling guest complaints: The front office associate should be prepared to handle guest complaints and resolve issues in a timely and professional manner. They should be empathetic and proactive in finding solutions to problems.

Managing billing and payments: The front office associate is responsible for managing guest billing and payments, which includes processing credit card transactions, issuing receipts, and handling cash.

Coordinating with other hotel departments: The front office associate should work closely with other hotel departments, such as housekeeping and maintenance, to ensure that guest needs are met and any issues are resolved quickly.

Maintaining records: The front office associate is responsible for maintaining accurate records of guest transactions, including room charges, payments, and requests.

Ensuring security: The front office associate is responsible for ensuring the security of the hotel, including controlling access to guest rooms and monitoring the reception area.

Performing administrative tasks: The front office associate may be responsible for performing administrative tasks, such as answering phone calls, responding to emails, and filing paperwork.

Job Type: Full-time

Salary: ₹10,000.00 – ₹12,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Flexible shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Haridwar, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Education:

• Secondary(10th Pass) (Preferred)