Hotel Jobs in Mumbai

Job Responsibilities

Spa Receptionist

Responsibilities

• Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel
• Have detailed information regarding arrivals, their room requirements and expected departures of the day
• Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager
• Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card
• Ensure good ready room according to guest preferences is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check-in
• Ensure that every guest has a smooth and quick check-in
• Ensure all the complaints from the guests are handled delicately and informed
• Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis
• Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents
• Ensure that all guest/internal correspondence is filed and maintained systematically
• Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them
• Answer all incoming calls for guests in their absence and convey/record all messages
• Handle all guest mail, parcels, telegrams as per laid down procedures
• Keep information aids like time tables, road maps, Hotel guide, etc., handy for guest usage.
• Ensure that the log book is read and signed every day before the shifts
• Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanlin