Hotel Jobs in Mumbai


Spa Receptionist

Job Description

Job Responsibilities

Spa Receptionist


  • Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel
  • Have detailed information regarding arrivals, their room requirements and expected departures of the day
  • Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager
  • Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card
  • Ensure good ready room according to guest preferences is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check-in
  • Ensure that every guest has a smooth and quick check-in
  • Ensure all the complaints from the guests are handled delicately and informed
  • Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis
  • Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents
  • Ensure that all guest/internal correspondence is filed and maintained systematically
  • Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them
  • Answer all incoming calls for guests in their absence and convey/record all messages
  • Handle all guest mail, parcels, telegrams as per laid down procedures
  • Keep information aids like time tables, road maps, Hotel guide, etc., handy for guest usage.
  • Ensure that the log book is read and signed every day before the shifts
  • Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanlin

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