Hotel Jobs in Singapore


Job Details

Hiring Organization  Fullerton Hotel
Post Title  Hotel Jobs in Singapore
Post Name  Spa Receptionist
Qualification Any Graduate
Industry  Private
Employment Type  Full Time
Work Hours  8 Hours
Salary  SGD 3900 To SGD 3980 Per Month
 Location   Singapore 310145

Job Responsibilities

  • Provide a friendly and hospitable welcome to guests.
  • Ensure spa facilities, operations, and service delivery are of the highest standard at all times.
  • Offer assistance and consultation on Spa inquiries according to Hotel and Forbes standards.
  • Answer telephone calls in a professional, courteous and polite manner in accordance with Hotel and Forbes standards when providing information, answering inquiries, and confirming Spa reservations.
  • Coordinate guests’ consultation records with the spa therapists to ensure punctuality of service.
  • Handle all guest requests in a timely, professional, and efficient manner.
  • Familiarize with the spa packages, facilities, and equipment and note the preferences of guests.
  • Accept and accurately records all guest bookings. Ensure that bookings are given equally to therapists.
  • Ensure that all cashiering functions are carried out in accordance with Spa and Hotel accounting procedures.
  • Accepts responsibility for, and shows initiative in decision-making when handling minor guest objections, in order to enhance guest satisfaction.
  • Conduct inspections of the Spa areas as directed.
  • Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue report, flash report, etc.
  • Maximize Spa slots, rooms, and therapists’ productivity. Up-selling of Spa packages and Rewards for the program, and availability of slots.
  • Maximize and Increase Spa capture rate.
  • Solve minor guest complaints and raise customers’ satisfaction as per the empowerment program at their own level, and refer to superiors for assistance, in more complicated situations.

Job Requirements

  • Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
  • Possess excellent customer service and communication skills
  • Able to operate basic computer applications and handle incoming calls/inquiries
  • Applicants should project a professional, healthy, and well-groomed appearance
  • To apply for the above positions, please send your full resume to careers@fullertonhotels.com

Apply Now

Leave a Comment