Royal Platinium Dubai
Housekeeping Supervisor (Lady/Female)
- Have experience in Five Star Hotels
- 3+ years supervisor experience in housekeeping management
Responsibilities and Duties:
Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
3+ years of managerial experience in housekeeping management as an executive housekeeper, housekeeping director, or other similar position
To lead and supervise the day-to-day operation of the department to ensure service standards are followed
To handle Guest concerns and react quickly, logging and notifying the proper areas
Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
To actively participate in daily briefing, daily warm up and department meetings
To ensure Room Attendants are informed daily about priorities in their section
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
Investigates complaints regarding housekeeping service and equipment and takes corrective action.
Inventories stock to ensure adequate supplies.
Ensures subordinate hosts are properly logging guest requests for room customizations are being properly and consistently acted upon to ensure complete guest satisfaction.
Executes departmental administration filling in forms and checklists as required on time.
Extensive knowledge of environmental services (EVS), including detailed cleaning processes and a wide range of cleaning supplies and equipment
Assigns areas for cleaning as per schedules and monitors the cleaning process.
Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete.
Handles customer complaints if possible, or reports them to supervisors and ensures service recoveries, if necessary, are properly completed.
Reports engineering failures and breakdowns and follows up on repair schedules.
Oversees the issuing, controlling and application of housekeeping cleaning chemicals.
To attend to any ad hoc guest requests ensuring that they are properly attended to.
To oversee the turndown process ensuring specially requested times are adhered to.
Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Coordinates work activities among departments.
Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
Evaluates records to forecast department personnel requirements
Makes recommendations to improve service and ensure more efficient operation
Prepares reports concerning room occupancy, payroll, and department expenses
Performs cleaning duties in cases of emergency or staff shortage.
Examines building to determine need for repairs or replacement of furniture or equipment, and makes report for Housekeeping Manager
Attends staff meetings to discuss company policies and patrons’ complaints
Issues supplies and equipment to workers
Establishes standards and procedures for work of housekeeping staff
Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
Records data regarding work assignments, personnel actions, and timecards, and prepares periodic reports.
Provide visa and medical insurance as per labor law
Job Type: Full-time
Salary: AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Preferred)
- Housekeeping Supervisor: 3 years (Required)
- in Five Star Hotel: 3 years (Required)
To apply for this job please visit ae.indeed.com.