Front Office Manager
Full Job Description
Trains, cross –trains, and retrains all front office personnel.
Participates in the selection of front office personnel.
Schedulesthe front office staff.
Supervises workload during shifts.
Evaluates the job performance if each front office employee.
Maintains working relationships and communicateswith all departments.
Maintains master keycontrol.
Verifies that accurate room statusinformation is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
Reviews and completes credit limitreport.
Works within the allocated budget for the front office.
Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
Checks cashiersin and out and verifies banks and deposits at the end of each shift.
Enforces all cash-handling, check-cashing, and creditpolicies.
Conducts regularly scheduled meetings of front office personnel.
Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
Upholds the hotel’s commitment to hospitality.
Prepare performance reports related to front office.
Maximize room revenue and occupancyby reviewing statusdaily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowanceetc.
Monitor high balanceguest and take appropriate action.
Ensure implementation of all hotel policies and house rules.
Operate all aspects of Front Office computersystem, including software maintenance, report generation and analysis, and simple configuration changes.
Prepare revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
Monitor all V.I.P ‘s special guests and requests.
Maintain required parsof all front office and stationary supplies.
Review daily front office work and activity reports generated by Night Audit.
Review Front office log bookand Guest feedback forms on a daily basis.
Maintain an organised and comprehensive filing system with documentationof purchases, vouchering, schedules, forecasts, reports and tracking logs.
Perform other duties as requested by management.
Job Type: Full-time
Salary: ₹30,000.00 – ₹35,000.00 per month
- Flexible schedule
- Food provided
- Leave encashment
- Provident Fund
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Devarabisanahalli, Bellandur, Bengaluru – 560010, Karnataka: Reliably commute or planning to relocate before starting work (Required)
- Bachelor’s (Preferred)
- Microsoft Office: 5 years (Preferred)
- total work: 10 years (Preferred)
- English (Preferred)
To apply for this job please visit in.indeed.com.