Jobs for Undocumented Immigrants Nyc

Principal Responsibilities:

As part of the Benefits Access Department, the Health Insurance Assistor will work with a team to conduct an intensive outreach campaign targeting the working poor, seniors, and immigrant communities.

Under the supervision of the Senior Director of the Benefits Access Department, the Health Insurance Assistor will:

• Work towards connecting low-income New Yorkers to affordable health insurance programs, focusing on our targeted communities (e.g., the working poor, seniors, and immigrants).

This will be accomplished by:

• Conducting health insurance outreach and education at community-based organizations, emergency food programs, and other partner agencies with the purpose of disseminating information about health insurance eligibility and benefits. This includes distributing flyers containing health insurance eligibility and the Health Insurance Assistor’s contact information (e.g., work cell number).
• Attending community outreach events, fairs, and forums as needed. Occasionally, this will involve non-traditional work hours (e.g. Sundays or weekday evenings).
• Educating and guiding households and individuals about affordable health insurance programs’ eligibility criteria and application requirements and processes in person at assigned sites or by phone.
• Pre-screening households and individuals in person at assigned sites or by phone to identify those who are potentially eligible.
• Helping potentially eligible households and individuals gain access to the affordable health insurance programs that fit their medical and healthcare needs by providing application guidance and assistance via phone, email, and web-based tools (e.g., Access HRA).
• Providing recertification assistance to program participants via phone and web-based tools (e.g., Access HRA).
• Providing post-application assistance and advocacy for disputed cases as needed to existing clients.
• Providing case management assistance to existing clients (e.g., periodic reports and change reports).
• Referring clients to other low-income programs they may be eligible to receive (e.g., SNAP, free tax services, etc.) and tracking that information.
• Working in tandem with staff at partner agencies, other Benefits Access team members, and local HRA Centers.
• Responding to all referral inquiries related to health insurance programs via timely communication with the caller and/or referrer with the purpose of providing guidance to avoid loss of benefits. This includes but is not limited to pre-screening the referred household or individual to determine their eligibility.
• Communicating with management about specific requests for services such as advocacy for non-Met Council clients.
• Tracking all services rendered, including but not limited to pre-screenings (including ineligible), application and recertification submissions, case reviews, follow-ups, advocacy (mediation), etc. in Met Council’s client database.
• Updating notes on any appointment calendar regarding the outcome of services rendered.
• Consistently adhering to identified deadlines and other timing issues.
• Additional responsibilities as required.