Jobs for Undocumented Immigrants Nyc

Metropolitan Council on Jewish Poverty

Health Insurance Assistor

Hours Per Week: 40/Full-time

Met Council is America’s largest Jewish charity dedicated to serving the needy. Met Council’s ten different departments are staffed by experts who help over 305,000 clients each year and continuously advocate on behalf of all needy New Yorkers. Our holistic programs include a portfolio of 100% affordable residential buildings at 20 locations, an award-winning family violence program, comprehensive Holocaust survivor assistance services, geriatric case management including elder abuse prevention programming, benefits enrollment assistance, crisis intervention and the largest free kosher food distribution program in the world. We provide all of these services through our network of kosher and halal food pantries, affordable housing sites, and Jewish Community Centers in neighborhoods across New York City.

Position Summary:

The Health Insurance Assistor will conduct outreach for state insurance products from the NY State of Health Market Place (i.e. Medicaid, ACA Plans, Essential Plans, etc.). In addition, the Assistor will enroll New Yorkers in NYC Care and other City health insurance coverage. They will provide clients with education, assessment, and facilitated enrollment services.

Principal Responsibilities:

As part of the Benefits Access Department, the Health Insurance Assistor will work with a team to conduct an intensive outreach campaign targeting the working poor, seniors, and immigrant communities.

Under the supervision of the Senior Director of the Benefits Access Department, the Health Insurance Assistor will:

  • Work towards connecting low-income New Yorkers to affordable health insurance programs, focusing on our targeted communities (e.g., the working poor, seniors, and immigrants).

This will be accomplished by:

  • Conducting health insurance outreach and education at community-based organizations, emergency food programs, and other partner agencies with the purpose of disseminating information about health insurance eligibility and benefits. This includes distributing flyers containing health insurance eligibility and the Health Insurance Assistor’s contact information (e.g., work cell number).
  • Attending community outreach events, fairs, and forums as needed. Occasionally, this will involve non-traditional work hours (e.g. Sundays or weekday evenings).
  • Educating and guiding households and individuals about affordable health insurance programs’ eligibility criteria and application requirements and processes in person at assigned sites or by phone.
  • Pre-screening households and individuals in person at assigned sites or by phone to identify those who are potentially eligible.
  • Helping potentially eligible households and individuals gain access to the affordable health insurance programs that fit their medical and healthcare needs by providing application guidance and assistance via phone, email, and web-based tools (e.g., Access HRA).
  • Providing recertification assistance to program participants via phone and web-based tools (e.g., Access HRA).
  • Providing post-application assistance and advocacy for disputed cases as needed to existing clients.
  • Providing case management assistance to existing clients (e.g., periodic reports and change reports).
  • Referring clients to other low-income programs they may be eligible to receive (e.g., SNAP, free tax services, etc.) and tracking that information.
  • Working in tandem with staff at partner agencies, other Benefits Access team members, and local HRA Centers.
  • Responding to all referral inquiries related to health insurance programs via timely communication with the caller and/or referrer with the purpose of providing guidance to avoid loss of benefits. This includes but is not limited to pre-screening the referred household or individual to determine their eligibility.
  • Communicating with management about specific requests for services such as advocacy for non-Met Council clients.
  • Tracking all services rendered, including but not limited to pre-screenings (including ineligible), application and recertification submissions, case reviews, follow-ups, advocacy (mediation), etc. in Met Council’s client database.
  • Updating notes on any appointment calendar regarding the outcome of services rendered.
  • Consistently adhering to identified deadlines and other timing issues.
  • Additional responsibilities as required.


  • Benefits screening, especially for affordable health insurance, SNAP and free tax preparation services
  • Exceptional customer service skills
  • Solid communication skills
  • Strong prioritizing ability
  • Sensitivity and cultural competency in working with low-income communities of New York City
  • Comfort using online technologies and database systems daily
  • Public speaking, including making presentations in various settings
  • Ability to help clients navigate through barriers while adhering to the Human Resources Administration’s and New York State of Health’s protocols and policies
  • Serving the diverse needs of clients with professionalism and patience
  • Promptness and adherence to regular work hours (9:00 am – 6:00 pm Monday – Thursday and Friday 9:00 am – 3:00 pm) is particularly important for this position, as the successful candidate would be providing direct services to the community
  • Willingness to work non-traditional hours as needed

Skill and Education Required:

  • High School Diploma (required); Bachelor’s Degree (preferred)
  • Prior experience working with low-income communities (preferred)
  • Background in public health, public administration, or human services
  • Must be fluent in English; additional language capacities preferred (e.g. Yiddish, Spanish, Russian, Chinese)
  • Knowledge of government benefits is a plus

Special Requirements:

  • This position requires a willingness to travel throughout the five boroughs of New York City.
  • The primary locations for this position will be in Queens and Brooklyn.
  • The Health Assistor will be stationed within the community on a rotating schedule that will be organized by the Senior Director, Benefits Access.

Compensation: $50,000 – $60,000 per year.

Benefits: Major medical, dental, vision and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave and holidays.

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