Ridge
Customer Experience Specialist
About The Company
The Ridge crafts products made to last a lifetime through with simple, functional designs ready for anything and everything. Our materials are chosen with care and a thoughtful connection to the insights of our growing community – setting our North star as we strive to improve everyday. Together we can do more with less.
We currently operate around the globe selling in the US, Canada, the UK, EU, and Australia on Shopify and through other channels such as Amazon and Wholesalers. We have also expanded and continue to expand our product catalog to include KeyCases, Bolt Action Pens, Knives, Rings, Watches and we have plenty more in the works!
We are looking for people interested in positions with tremendous growth potential, but which come with high expectations of work rate and quality of work. We are a fully remote company and utilize that to find the best talent around the world to join our team. Since we are a remote-first company, we always do our best to be as accommodating to a healthy work/life balance.
Benefits & Perks
- At this time, we offer pay on a weekly basis via PayPal or Wise.com, but preferability Wise.com for ease of payments.
- Starting 30 days after the working relationship has started, we offer Paid Vacation and Sick time depending on the number of days remaining in the calendar year. These pools of time will be reset at the beginning of each calendar year.
- For this position, we are offering a weekly salary range of $220USD depending on experience, with the expectation of a 24-hour work week. But can go up to 40hrs per week during peak season. During training of the first few week’s hours may be lower, but the salary rate will remain the same. The total per month would then be $880 USD. For highly skilled applicants, this can be negotiated upon completion of the application!
The RoleYour Responsibilities Will Include
- Working typically on a Pacific Timezone to work with our US based staff and fulfillment centers.
- Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
- Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
- Overall strong English Reading, Writing and Speaking Skills
- Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
- Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
- Ability to utilize all tools to answer 90-100 tickets a day.
Ideal Profile
- Have at least 1 year of work experience in Customer Service in an E-commerce environment
- Keen into details and get things done on time
- Very vocal with ideas and suggestions
- Willingness to learn for growth development
What’s on Offer?
- Opening within a company with a solid track record of success
- Flexible working options
- Role involving team management opportunities
To apply for this job please visit www.linkedin.com.