Jobs in Dubai for Indian Females

Customer Service Agent

Job Details

Job Description

Key Responsibilities and Duties:

Customer Service & phone skills

• Placing calls (Outbound Sales) to address customer needs, complaints, or other issues related to the service.
• Providing possible solutions, and ensuring that customers feel supported and valued.
• Follow communication procedures, guidelines, and policies and suggest improvements to team leaders.
• Document all call information according to standard operating procedures

Resolutions and escalations

• Take ownership of customers’ issues and follow problems through to resolution
• Escalating queries and concerns via an immediate report to the supervisor/manager including any critical system/app failures.
• Prioritize and organizes task properly with handling distractions in a professional manner.
• Must be Keen to learn new market technology and the general know-how of the mobility industry
• Proactive outreach and ability to promote B2B product offerings
• Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc)

Qualifications:

• Diploma or University Degree in Business, Communications, and Marketing discipline
• Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B
•  Call center or customer service experience is a MUST
• Arabic would be a huge plus
• Tech Savvy (Basic system and software knowhow, Helpdesk ticketing system, reporting system, CRM system)

Soft Skills

• Solid Sales, and negotiation Skills
• Innovative mindset and high EQ
• Grit and a can-do attitude
• Analytical and Critical Thinking ability
• Must have attention to detail and a proactive approach to support.
• Should be able to work in a cross-functional environment and connect the dots.