Jobs in Dubai for Indian Females


Customer Service Agent

Job Details

Hiring Organization UDrive
Post Name Customer Service Agent
Qualification Diploma or University Degree in Business, Communications, and Marketing discipline
Industry  Private
Employment Type Full-Time
Work Hours 8 Hours
Salary AED 5000 To AED 6000 Per Month
Location  Dubai, United Arab Emirates 00000

Job Description

Key Responsibilities and Duties:

Customer Service & phone skills

  • Placing calls (Outbound Sales) to address customer needs, complaints, or other issues related to the service.
  • Providing possible solutions, and ensuring that customers feel supported and valued.
  • Follow communication procedures, guidelines, and policies and suggest improvements to team leaders.
  • Document all call information according to standard operating procedures

Resolutions and escalations

  • Take ownership of customers’ issues and follow problems through to resolution
  • Escalating queries and concerns via an immediate report to the supervisor/manager including any critical system/app failures.
  • Prioritize and organizes task properly with handling distractions in a professional manner.
  • Must be Keen to learn new market technology and the general know-how of the mobility industry
  • Proactive outreach and ability to promote B2B product offerings
  • Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc)


  • Diploma or University Degree in Business, Communications, and Marketing discipline
  • Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B
  •  Call center or customer service experience is a MUST
  • Arabic would be a huge plus
  • Tech Savvy (Basic system and software knowhow, Helpdesk ticketing system, reporting system, CRM system)

Soft Skills

  • Solid Sales, and negotiation Skills
  • Innovative mindset and high EQ
  • Grit and a can-do attitude
  • Analytical and Critical Thinking ability
  • Must have attention to detail and a proactive approach to support.
  • Should be able to work in a cross-functional environment and connect the dots.

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